The Forensics Game | A conversation with Sandy Hein (Negotiation Coach @ The Black Swan Group, prev Criminal Investigations Detective, Hostage Negotiator, & Police Officer)

With 30+ years in law enforcement and criminal investigations, Sandy Hein has seen it all. In this episode, we explore hostage negotiation tactics, tactical empathy, letting the other person take the spotlight, navigating "30 seconds or she dies" cases, the tone of voice that calms angry criminals down, succeeding as a woman in a high-stress, male-dominated industry, and more!

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