BA Brew - A Business Analysis Podcast

AssistKD
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BA Brew - A Business Analysis Podcast

Our podcast is a chance to tune into our musings on a range of subjects from the use of business analysis tools and techniques to the books we like that are helpful for business change professionals.

  1. 1 DAY AGO

    Customer Experience Analysis

    In AssistKD’s latest Business Analysis podcast the team discuss why every touchpoint of the customer journey matters... and how a deeper understanding of the customer experience can only benefit organisations and the wider economy. Kerry, Mike and Jonathan get some serious mileage out of a restaurant analogy and Mike gets extra brownie points for mentioning POPIT™️within the first two minutes of the podcast. Topics covered include: what is the customer experience; the difference between CX and UX (User Experience) and which elements of POPIT™️relate to each; plus useful techniques such as empathy maps, customer journey mapping and Jonathan’s favourite – the Zone of Tolerance. AssistKD's CX Analysis course takes and in-depth look at the customer experience, and how an organisation can transform its existing processes to create engaged, responsive and connected customer experiences. It’s ideal if you want to deepen your understanding of CX, and the module counts towards the new A4Q Service Designer qualification. CX Analysis is now also available as an eLearning course. You may be interested in this article by Debra Paul. The Rise of the CX Professional.  You can find out more about AssistKD’s Service Design courses here: https://www.assistkd.com/courses/service-design-courses Enjoy bitesize learning? Watch our short learning videos  here: https://www.youtube.com/playlist?list=PLEvIolukjraxfTJfMou8axtos6ec_0z2s #CX #CXanalysis #voiceofthecustomer #surveys #interviews #storytelling #focusgroups #observation #ethnographicstudies #empathymaps #customerjourneymaps #customerjourney #servicedesign #servicedesigner  #customerexperience #businessanalysispodcast

    22 min

  2. 10 JAN

    Can an MBA help your BA career? (feat. Christina Tan)

    Are you a Business Analyst considering your next career move? Our latest BA Brew considers an academic route for BAs and how a Master of Business Administration (MBA) postgraduate degree could revitalise your career. AssistKD’s Debbie Paul and Lisa Hudson are joined by IIBA UK Director and Transformation Consultant at Burendo Christina Tan to talk about their respective MBA journeys. They discuss the rationale for studying towards an MBA, the different business subjects typically covered, learning methods, time management, challenges, valuable takeaways and networking opportunities. If you enjoy this BA Brew, the following podcast may also be of interest: BA Brew 17 - The Love of Learning (Feat. Sam Merrick) #businessanalysis #businessanalyst #mba #mbalife #masterofbusinessadministration

    32 min

  3. 20/12/2024

    Seasons Greetings from the BA Brew Crew

    In AssistKD’s 2024 BA Brew Christmas message the Crew discuss what they are most looking forward to about Christmas and share some very cheesy jokes. Lisa and Kerry are excited about Christmas Day; Mike (or is it Santa?) is going to parkrun, Pete does not need any more socks, and Jo is looking forward to playing Cards Against Humanity with her 90-year-old Grandad! #merrychristmas #BABrew #businessanalysis #businessanalyst #servicedesign #businesschange

    8 min

  4. 22/11/2024

    The BA Market (feat. Michelle Shakesheff & Jamie Toyne)

    Do we need a rebrand of the business analyst role? Experts in the field Debra Paul, Jamie Toyne and Michelle Shakesheff put their heads together to discuss the current BA market, and the ongoing implications for BAs. Topic discussed include: the current demand for BAs; recruitment challenges; the need for a broad BA skillset; rebranding the BA role; changing the narrative; role clarity; the need for BAs to keep learning; and more! If you enjoyed this BA Brew, you may find the following resources of interest. ARTICLES Filling the Business Analysis Skills Gap BA Recruitment and Retention: A Multi-Faceted Approach BA BREWS Bravery in Business Analysis BA Skills and How to Develop Them #businessanalysis #userstories #requirements #BA #BArecruitment #businessanalyst #theBAmarket

    24 min

  5. 11/11/2024

    The Double Diamond (feat. Liza Laya)

    The Double Diamond approach is a popular (and fun) design thinking technique designed to help you generate ideas; problem solve; challenge and even reverse assumptions. Our latest BA Brew with Jonathan Hunsley, Lisa Hudson and special guest Liza Laya introduces the framework – discussing its uses, benefits and some real-world applications. Liza Laya is Head of Technology and Digital Reform at a state government agency in Melbourne, Australia. She has almost 25 years of local and international experience and currently oversees teams responsible for delivering technology and data reforms.  FURTHER RESOURCES  This podcast includes mention of the Service Design Consultancy Framework, covered in this article by Jonathan Hunsley: Winging It Doesn’t Work: We Need Professional Service Design | Assist Knowledge Development (assistkd.com) [PLEASE MAKE THIS AN INTERNAL LINK] Find more useful videos on Service Design in AssistKD’s Service Design playlist. Service Design Playlist Introduction (youtube.com) Visit AssistKD’s Learning Zone for more Service Design learning resources. You can search by topic in our articles and BA Manager Forum sections. Learning Zone | Information and Articles | Assist Knowledge Development (assistkd.com) #businesschange #doublediamondframework #servicedesign #service designer #doublediamond #designthinking #cx #customerexperience

    28 min

  6. 08/11/2024

    Character Crafting (feat. Helen Holder)

    Have you heard of Character Crafting and how it can be used to build resilience and leadership skills? In this enlightening chat our special guest, Helen Holder, discusses the positive character traits and behaviours central to the BA role… and how we can develop and maintain them. Topics discussed include: the Personal Strength inventory; character vs. the cult of personality; identifying your character strengths and weaknesses; developing through practice; and the power of theT Lego persona. Helen Holder has over 10 years’ experience working as a BA for public sector organisations. Passionate about elevating the BA profession, she volunteers with the @IIBA UK Midlands chapter. You may find the related articles, blogs and videos of interest Who Do You Think You Are? Business Analysts and Impostor Syndrome | Assist Knowledge Development Business Analysts and the Feedback Mindset | Assist Knowledge Development BOOK REVIEW: Mindset by Carol Dweck | Assist Knowledge Development BA Brew 76: The Human Element (Feat. Helen Holder) | Assist Knowledge Development AssistKD’s Team Leadership course covers positive communication, time management, leading a team through change, and more. Team Leadership Training Courses | Business Analysis | Assist Knowledge Development #businessanalysis #businessanalysis #personalstrengthinventory #BAcompetency #characterstrengths #personaldevelopment #growthmindset

    24 min

  7. 25/10/2024

    BA Apprentice of the Year (feat. Lorna Mylett)

    Do you love a success story? BA Apprentice of the Year 2024 Lorna Mylett is this week’s special BA Brew guest. She shares her experience of the Business Analyst Apprenticeship supported by her employers DWP, and AssistKD. Topics discussed include: learning and applying new skills and understanding; the value of learning as part of a group and having a mentor; and what it’s like to be thrown at the deep end at the IRM UK BA Conference Europe. If you enjoyed this BA Brew, you may find the following resources of interest. ARTICLES Meet Lorna Mylett, Business Analyst Apprentice of the Year 2024 The Business Case for Apprenticeships My Experience of the Business Analysis Apprenticeship VIDEOS BA Brew 27: The BA Apprenticeship AssistKD’s Business Analyst (Level 4) Apprenticeship Scheme #BAapprenticeship #apprenticeships #businessanalysis #businessanalyst #talentpipeline

    22 min

  8. 11/10/2024

    Creative Thinking

    Tricky business problem? Get those (creative) thinking caps on! In this week’s BA Brew the Crew discuss how creative thinking can help business change professionals challenge the status quo, think expansively and come up with effective solutions. Questions addressed include: What is creative thinking? How can you create an environment for creative thinking? What are the potential barriers? What are your top 3 creative thinking techniques? You may find the following articles, course, free learning and BA Brews useful: ARTICLES Zombie Penguin Business Analysts: Creativity Techniques and Divergent Thinking Creative Thinking/Divergent Thinking COURSE Design Thinking Course FREE LEARNING NEW Free Learning Course - Creative Problem Solving BA BREWS BA Brew 21: Design Thinking (Feat. Kay Hardy) BA Brew 82: The Double Diamond (feat. Liza Laya) #servicedesign #divergentthinking #creativityinbusiness #businessanalysis #businessanalyst

    29 min
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Our podcast is a chance to tune into our musings on a range of subjects from the use of business analysis tools and techniques to the books we like that are helpful for business change professionals.

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