Welcome to our Recruiting in Hospitality podcast, a brand new series from Caterer.com. Each episode, we’ll be addressing the most pressing issues in hospitality recruitment, retention and development.
Leadership, mentoring and team management.
Caterer.com speaks to Robert Richardson, General Manager at the Cave Hotel & Resort and Rachael Stevens, Guest Services Manager at South Lodge and Chair of Institute of Hospitality, Sussex.
‘Covid-19 continues to affect the hospitality industry, with redundancies across all sector, forcing many hospitality people to take jobs below their previous roles out of necessity. It is a privilege to welcome them into our teams and learn from the knowledge and experience they bring’. (Robert Richardson)
'It’s our responsibility as managers within hospitality to coach and mentor our teams and support them. Part of that is being strong, positive and optimistic because that filters through to our teams and affects how they respond to situations.' (Rachael Stevens)
Is ‘mentor’ part of the job description though? Are the extra pressures of managing employee mental health and wellbeing affecting leaders and managers and how can hospitality ensure that our people stay strong and resilient?
Caterer.com speaks to Robert Richardson and Rachael Stevens talk leadership, mentoring and team management.
Businesses to host “invisible” Christmas parties to support hospitality industry
With the traditional office celebrations looking very different this year, a number of companies are marking the festive season a little differently by hosting a unique kind of Christmas party - an invisible one.
Spearheaded by agency Ready10, a number of companies in the PR industry have joined forces with Hospitality Action to support those who need help at what should be the industry’s busiest time of the year. Those involved have made a donation to the charity and are symbolically hosting an invisible Christmas party - and also calling on other businesses across the UK to get involved.
We spoke to David Fraser from PR agency Ready10 about an exciting new fundraising initiative, the Invisible Xmas Party, all in aid of Hospitality Action.
Find out much more in our exclusive catch up.
Support for hospitality professionals experiencing redundancy
Mary Hemsworth chats to Nina Lovatt and Jo Meredith fromThe NEXT Steps Virtual Redundancy Club
As a response to Covid-19, Jo Meredith and Nina Lovatt have set up the NEXT Steps Virtual Redundancy Club to support hospitality professionals experiencing redundancy.
‘It has been hard to sit by and watch friends and colleagues struggling. We wanted to do something proactive for the industry we love’.
Redundancy can affect everyone differently and Jo and Nina are passionate about helping hospitality people rebuild their confidence and develop the emotional resilience to find a new role.
Nina and Jo share what the club has to offer including more information about their development programme and how it can support the development of someone who may be facing redundancy as well as advice for employers wanting to provide more support for their employees who they have had to make redundant.
Jasper Wellbeing on how to help individuals, and hospitality businesses achieve strong resilience and wellbeing
From chef in a 2 Michelin star kitchen to wellness practitioner at Jasper Wellbeing, Shane Cooke knows what it feels like to experience burnout firsthand.
‘The first step is to recognise that something is wrong, vocalise what doesn’t feel right, and then get the help and support you need. I took the decision to leave the industry and develop the skills to help and support hospitality people to manage their mental health and wellbeing. WRAW is about building workplace resilience and wellbeing at a time when hospitality is facing so many challenges. Understanding mental health in the hospitality workplace is vital to ensuring strong and healthy team members.'
Find out more about Shane's bespoke plans to help individuals, and hospitality businesses, to achieve balanced and strong resilience and wellbeing.
Only a Pavement Away - The Covid Resource Hub
Hospitality charity, Only a Pavement Away has gone from strength to strength since being launched three years ago and in that time has seen the UK hospitality industry come together to help and support the most vulnerable in society with work within the sector.
The charity has been able to help individuals with financial support, warm clothing in winter months and practical help navigating the complex benefits system.
We caught up with founder and CEO, Greg Mangham about current projects; the Covid Resource Hub, the Five Minute Meals booklet and November’s Winter Warmth Campaign.
How the Female Hospitality Network is connecting women working in hospitality, travel, events and tourism
A platform for women working in hospitality, travel, events and tourism
Abbie Hart is the founder of the Female Hospitality Network and joined the hospitality industry in her teens as a pot washer and worked her way through university in bars and restaurants. After graduating, a chance phone call led to Abbie becoming a hospitality recruiter, eventually setting up her own agency.
We find out what prompted Abbie to create the Female Hospitality Network and the benefits for its members.