Client Success Matters Jo Rogers

I have the wonderful Remeny Armitage from Brilliant and Human on the show today.
Remeny has a passion for supporting businesses in understand what their clients and teams really think about them, with the goal of turning their clients into advocates.
We discuss:
Why agencies shy away from asking their clients what they think about them?
Benefit of using an outside organisation to conduct these calls
What to do with these insights once they have been collated
Biggest takeaways that you have learnt through interviewing clients
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I had the wonderful Ellie Hale, Director of People and Partnership at Ecce on this episode of the podcast and this episode gives all the feels. What an incredible women Ellie is and I feel very privileged to have had her on the show.
In the wake of International Women's Day this conversation couldn't have been more timely. 
We discuss:
The Importance of Women in Leadership Roles
Championing Women in Agencies
Competition Among Women in Leadership
Gender Imbalance in Agencies
Flexibility for Working Mothers
Importance of Diversity in Agencies
Addressing the Gender Pay Gap
Advice for Future Women Leaders
 

Communication is key in any relationship, especially when you want to build trust with a client and when handling difficult situations.
Today I cover off 6 key skills that will help you with clients and in everyday interactions:
Active Listening
Paraphrasing
Asking open-ended questions
Mirroring
Validating and
Empathy

Today Natasha Gay, a Senior Account Director joins me to discuss how to build sustainable, long lasting relationship with your clients and the benefits that come from it.  
Not only does having a good relationship with your client increase your chances of retaining them and growing them, it also enables you to be able to have hard conversations about project deliverables, or invoicing or asking them to create a case study or asking for a testimonial.

In today's episode I will be discussing why the process of onboarding your clients is so important and the steps you should take to onboard your clients effectively.
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In today's episode I will be discussing:
What is Client Servicing
How it’s relevant to growing your business
How that function looks particularly in an agency
What to look for when hiring someone for that role