Community Building - Pampering the customer Limitless

On this episode of Westside Stories, Shreya Rana, Senior Manager - Customer, at Trent, talks about all the different ways that Westside strives to not only create a joyous shopping environment for the customer, but also make them feel spoiled and taken care of. She takes us through Westside’s different community building initiatives like the exclusive WestStyleClub membership, the Wesness fitness programme and the brand’s commitment to maximum customer satisfaction through policies like ‘first price, right price’ and ‘no questions asked’ on returns.

 

Shop the look here: www.westside.com

Follow Westside here: https://www.instagram.com/westsidestores

 

CREDITS:

Guest: Shreya Rana

Executive Producer: Umashan Naidoo

Creative Director: Liana Deboo

Created by Westside

 

This is a Maed in India production.

Head of Production: Mae Mariyam Thomas

Project Manager: Shaun Fanthome

Head of Audio Production: Kartik Kulkarni

Sound Editor & Mix Engineer (Audio Episode): Lakshman Parsuram

Mix Engineer (Video Episode): Ishaan Devasthali

Senior Producer: Ruchi Sawardekar

Junior Producer: Jyoti Chaurasiya

Director: Dinkar Dwivedi

Video Editor: Jishnu Guha

Recorded at The Indian Audio Company