9 min
Customer Engagement in Regulation [Audio] The CARRseat podcast
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Contributor(s): Dr Eva Heims, Professor Martin Lodge | Economic regulation in the UK has increasingly emphasised the importance of customer engagement. However, there are variations across sectors and devolved regions. What explains these differences? Why has customer engagement become a central theme in contemporary regulation? Eva Heims (CARR/LSE) and Martin Lodge discuss the implications of this emphasis on customer engagement.
Contributor(s): Dr Eva Heims, Professor Martin Lodge | Economic regulation in the UK has increasingly emphasised the importance of customer engagement. However, there are variations across sectors and devolved regions. What explains these differences? Why has customer engagement become a central theme in contemporary regulation? Eva Heims (CARR/LSE) and Martin Lodge discuss the implications of this emphasis on customer engagement.
9 min
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