Episode 14: Irene Lefton on bridging the gaps emerging in a remote work environment

We are kicking off Season 2 of The Launch Station with Irene Lefton, a seasoned CS leader who is currently the VP of Customer Success at MentorCloud. She acts as a CS advisor to many startups. She is always featured in the Top 25 and Top 50 CS Leaders lists year after year and is also the co-chair of the CS Network.

Irene is an expert on remote work and has been managing remote teams for the past 25+ years.

In this episode, Irene talks about:

• Remote work, its challenges, and how to make it more effective
• Forming the human connect when working remotely
• Customer relations in the remote environment
• Hiring and onboarding employees in a remote setup

… and more. Tune in!