Episode 28: Planning and achieving first value for customers at varying maturity levels The Launch Station

Joining us on the latest episode of The Launch Station is Lindsey Lane, VP, Customer Experience, Isometric Technologies.

Lindsey is a seasoned CS and CX expert who has consistently excelled in delighting customers across professional landscapes. Beginning with significant contributions to major consulting firms, she has played a pivotal role in large-scale projects and implementations. She now extends her expertise to early-stage startups.

At Isometric Technologies, Lindsey oversees all aspects of the customer journey post-sale, including implementation, customer success, and customer support. In this episode she shares her secrets to:


Deliver exceptional customer experiences from the very beginning


Get customers of varying maturity levels to achieve first value


Navigate the challenges that may arise with managing customer expectations



… and more. Tune in!