16 min

How Veterans Shaped a Coronavirus Chatbot Critical Update

    • Tech News

“What do you need help with today?” That’s how the Veterans Affairs Department’s first chatbot starts a conversation with a user. The department launched the bot to help vets navigate health care and benefits during a surge of coronavirus-related inquiries. CTO Charles Worthington and Presidential Innovation Fellow Dr. Kaeli Yuen discuss creating the bot with vet input and under an intense time crunch.

“What do you need help with today?” That’s how the Veterans Affairs Department’s first chatbot starts a conversation with a user. The department launched the bot to help vets navigate health care and benefits during a surge of coronavirus-related inquiries. CTO Charles Worthington and Presidential Innovation Fellow Dr. Kaeli Yuen discuss creating the bot with vet input and under an intense time crunch.

16 min

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