31 min
How Zoom CX is reshaping the service experience The Calling (formerly The Agile Contact Centre Podcast)
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- Management
Dina Levy is the Head of Customer Experience Channels at Zoom, and Phil is the Head of Go-To-Market for Zoom CX. Zoom started in 2011 as a video conferencing platform and has since grown into an all-in-one collaborative platform for businesses and people across the globe.
In this episode, Dina and Phil explain how the latest technology from Zoom CX is changing the customer experience for businesses. They also highlight the trends they’re seeing across the industry and share their predictions for AI and tech in CX.
Resources and links:
Zoom website
Dina Levy on LinkedIn
Phil Zammit on LinkedIn
Connect:
Callo Consulting website
Sean McGinn on LinkedIn
Arnold Ho on LinkedIn
This show is produced in collaboration with Wavelength Creative. Visit wavelengthcreative.com for more information.
Dina Levy is the Head of Customer Experience Channels at Zoom, and Phil is the Head of Go-To-Market for Zoom CX. Zoom started in 2011 as a video conferencing platform and has since grown into an all-in-one collaborative platform for businesses and people across the globe.
In this episode, Dina and Phil explain how the latest technology from Zoom CX is changing the customer experience for businesses. They also highlight the trends they’re seeing across the industry and share their predictions for AI and tech in CX.
Resources and links:
Zoom website
Dina Levy on LinkedIn
Phil Zammit on LinkedIn
Connect:
Callo Consulting website
Sean McGinn on LinkedIn
Arnold Ho on LinkedIn
This show is produced in collaboration with Wavelength Creative. Visit wavelengthcreative.com for more information.
31 min