Mortgage Vault Podcast Vaultedge

In this episode we are in conversation with Brad Rice, Founder & CEO at Amerifund Home Loans. Brad has close to three decades of experience across retail & wholesale lending.
Brad shares key insights on how lenders could tide over the current market situation by 'looking at the deal & not the decade'.

He elaborates that - current high interest rate macro-environment is a part of overall business cycle. Hence, there would always be potential home owners looking to purchase a home. However, we need innovative new products that could help such borrowers qualify despite 7+ % interest rate on home loans. Thus lenders can win by focusing on improving loan product accessibility for such borrowers.

Additionally, we also need to empower our LOs, so that they can impart financial literacy to borrowers - helping them choose the right loan product. 
In the episode, Brad also shares his first hand experience of choosing a tech stack that drives efficiency both on the front office & back office side of business.

Listen to the full episode here.
This episode is hosted by Vaultedge.
Vaultedge is a mortgage automation software that helps you produce & service more loans doing less work. You can visit us on https://www.vaultedge.com/ 

In this episode we are in conversation with Michael Merritt, Senior Vice President, Customer Care and Default Mortgage Servicing at BOK Financial. Mike is an expert in default servicing with 10+ years of experience across Mr. Cooper, Goldman Sachs & BOK Financial.
Mike talks about the current "high interest rate" macro environment, how it's expected to shape default rates in 2023 and what servicers can do, to prepare for it. 
He also shares how artificial intelligence & ML is critical to keep loan files clean & well indexed. This helps customer agents retrieve the right data in the first instance and provide a smooth servicing experience  even during a default surge.

Listen to the full episode for practical insights on using a mix of high touch customer service along with AI automation to tide over default surge in a high interest rate environment in 2023.
This episode is hosted by Vaultedge.
Vaultedge is a mortgage automation software that helps you produce & service more loans doing less work. You can visit us on https://www.vaultedge.com/ 

In this episode, we are in conversation with Dan Sogorka, CEO & President of Sagent - a cutting-edge technology company that modernizes the lending and homeownership experience for loan servicers and millions of consumers across the country.
In this episode, Dan talks about the service industry and what Sagent is doing differently to embrace the tumultuous mortgage market head-on. Dan also discusses how Sagent has embraced technology with its myriad of tools and the quintessential element of empathy for providing a delightful and a seamless experience for its consumers. 

He shares his perspective about how the industry needs to be surgical, focus on specific needs, and trust the people to deploy the right kind of technology. He believes that the servicing aspect is going to remain strong despite a probable recession. 
To learn more, listen to the complete episode.
This episode is hosted by Vaultedge.
Vaultedge is a mortgage automation software that helps you produce & service more loans doing less work. You can visit us on https://www.vaultedge.com/ 

In this episode we are in conversation with Dan Sogorka, CEO & President of Sagent Lending - a cutting edge technology company that modernizes the lending and homeownership experience for loan servicers and millions of consumers across the country.
In this episode Dan dives deep into how mortgage servicing can be made seamless for the end consumer, especially when many borrowers are set to exit forbearance.

He also talks about how servicers can improve customer retention by striking a balance between building the right data infrastructure and providing a high touch concierge experience.
To learn more listen to the complete episode.
This episode is hosted by Vaultedge.
Vaultedge is a mortgage automation software that helps you produce & service more loans doing less work. You can visit us on https://www.vaultedge.com/ 

In this episode we are in conversation with Gagan Sharma, CEO & President of BSI Financial Services, a family of companies that specializes in loan subservicing and special servicing, loan quality control and loss mitigation services. 

Today, BSI services more than 175,000 agency and non-agency mortgages and is an approved servicer for Fannie Mae, Freddie Mac, FHA, VA and HUD, in addition to private investors.
As post COVID relief is set to expire soon, Gagan talks about how mortgage servicers can reduce friction  & create a seamless digital experience for consumers exiting forbearance. 

He also talks about investing in the right technology infrastructure that can help servicers build scalable capabilities to help consumers in a time-responsive manner.
Listen to the complete episode to learn more.
This episode is hosted by Vaultedge.
Vaultedge is a mortgage automation software that helps you produce & service more loans doing less work. You can visit us on https://www.vaultedge.com/ 

In this episode we are in conversation with Jay Promisco, President of Originations at Sierra Pacific Mortgage. Jay has over decades of experience in the mortgage industry and has been key in implementing several technology initiatives at Sierra Pacific including a custom LOS for retail & TPO - ExpressLoans.
Jay talks about the key areas where technology implementations can help lenders become more nimble while reducing their cost of production. He also shares his framework of evaluating a new tool or integration to ensure that it delivers a handsome ROI in near to long term
Dive into this episode to get practical insights on how lenders can avoid the 'shiny new thing' syndrome while assessing technology implementations within their business.
This episode is hosted by Vaultedge.
Vaultedge is a mortgage automation software that helps you produce & service more loans doing less work. You can visit us on https://www.vaultedge.com/