28 min
Episode 01: Checklists vs Value-focus in Customer Success with Stephan Howsepian The Launch Station
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- Management
For the first instalment of Launch Station, we spoke to Stephan Howsepian, who leads a team of Technical Account Managers (TAMs) at Citrix, delivering premium Customer Success Services to its high-profile customers.
In this episode, you’ll hear him answer questions on:
What a Customer Success Manager should focus on
The best way for a CSM to deliver value to clients
The ideal attributes and skills for Customer Success roles
Inputs for leaders in Customer Success
…and more.
For the first instalment of Launch Station, we spoke to Stephan Howsepian, who leads a team of Technical Account Managers (TAMs) at Citrix, delivering premium Customer Success Services to its high-profile customers.
In this episode, you’ll hear him answer questions on:
What a Customer Success Manager should focus on
The best way for a CSM to deliver value to clients
The ideal attributes and skills for Customer Success roles
Inputs for leaders in Customer Success
…and more.
28 min