Sustainability in Service Summit 2024: Highlights from the First Edition

In December 2024, 50 service and aftermarket leaders gathered in snowy Stockholm for the first-ever Sustainability in Service Summit. This episode brings you key moments from that day—from the pre-event workshop to the closing panel—through the voices of attendees, speakers, and partners. With a mix of keynote reflections, roundtable takeaways, and delegate insights, this episode captures how the industry is turning sustainability from aspiration into action.

Experience the pulse of the event:

- Workshop Kickoff: Step inside the exclusive pre-event workshop hosted by Syncron, where the theme Profit with Purpose challenged attendees to rethink the role of sustainability in driving margin and mission.

- Delegates in Focus: Service professionals at the event share what resonated most and what’s next on their sustainability roadmaps.

- Keynote Takeaways: Our speakers delivered keynote presentations on aligning sustainability with growth. From Kalmar’s service models to Tomra’s approach to empowering field teams, these sessions brought fresh thinking on how to merge profitability and purpose across the service lifecycle.

- Roundtable Insights: Get a front-row seat to the core discussions that shaped the day. During five rounds of peer-to-peer discussions, delegates and partners tackled real challenges—like internal buy-in, KPI alignment, and cross-functional silos—and surfaced practical strategies to build momentum toward more sustainable service practices. 

- Panel Reflections: Listen in as our expert panelists brought the day’s insights full circle. With themes of collaboration, transparency, and action at the forefront, the panel delivered a powerful closing message: sustainability is no longer a side initiative, it’s becoming the foundation of service strategy moving forward.

This episode delivers the kind of practical insight and strategic perspective that service leaders need to navigate complexity and drive results through sustainability.

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Time Stamps: 

00:00 INTRO

01:08 Pre-Event Workshop

01:50 Setting the Tone with Lisa Hellqvist

02:51 Delegates in Focus

07:13 Keynote Takeaways

11:42 Roundtable Insights

19:38 Panel Reflections

22:33 Closing Thoughts

23:44 OUTRO

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Music sourced from Pixabay - https://bit.ly/3XZ2KSE