Meet Miya Knights, Head of Industry Insights at Eagle eye and an influential voice in global retail. Miya has over 18 years' experience as an analyst, journalist and editor specialising in enterprise technology use in retail. Her newest books "Omnichannel Retail: How to build winning stores in a digital world” and “Amazon: How the world’s most relentless retailer will continue to revolutionize commerce” are currently listed as #1 and #5 books of 2019 by Book Authority. Tune in to The Vue Podcast to listen to her views on store concepts, the future of retail and why AI can help retail scale their processes and experiences, why these experiences matter and how brands should adapt to the evolving needs of consumers.
Here’s the transcript, to make your experience easier: