Transforming Customer Success in the Age of AI ft. Chad Gorman

In this episode of the Revenue Lounge Podcast, host Randy Likas and guest Chad Gorman discuss the evolution of customer success in the age of AI. They explore the importance of data, the challenges of AI adoption, and the significance of relationship intelligence in driving customer outcomes. Chad shares insights on building an early warning system to identify risks and opportunities, leveraging AI for enhanced engagement, and the necessity of cross-functional collaboration for successful implementation. The conversation concludes with personal reflections on leadership and the future of customer success.