Federal Fridays with ServiceNow (Government‪)‬ ServiceNow Industries Podcasts

Engaged employees create positive experiences for their customers. Leading agencies use the concept of total experience (TX) to unite citizen and employee experiences across channels, creating the best possible outcomes. Listen to this session to learn how to implement TX improvements that fulfill your commitment to innovate, adapt, and prioritize citizen experience, while also supporting employees.Featured Speakers: • Diana Keohane, Senior Manager, Solution Consulting - Federal, ServiceNow• Javier Inclán, Assistant Inspector General for Management and Chief Information Officer, National Science Foundation Office of Inspector General• Mark James, Director of the OIT Enterprise Cloud Services Division, U.S. Customs and Border Protection• James Johnson, Program Executive Officer, DLA Information Operations• Col. Kris Saling, Acting Director, Innovation Directorate, U.S. Army Recruiting CommandClick here to view the on-demand recording
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With AI bringing extraordinary opportunities for innovation, the U.S. Federal government faces a leadership imperative. How can the Federal government serve as a catalyst for advancing AI safely – crucial for U.S. global economic leadership and national security? And how are agencies developing and deploying responsible AI to create simple, intuitive interactions that build trust in government and deliver better results for Americans, including in response to Executive Order 14110 on the Safe, Secure, and Trustworthy Development and Use of Artificial Intelligence?This panel explores how agencies are:• Preparing to implement enhanced AI• Using the latest technologies to build citizen trust and strengthen partnerships•Ensuring AI is developed and deployed to strengthen and expedite processesFeatured Speakers: • Mark Abramowitz , Senior Vice President of Product and Solutions Marketing, ServiceNow• Brian J. Peretti Esq., Deputy Chief Artificial Intelligence Officer, Director, Domestic and International Cybersecurity Policy, Office of Cybersecurity and Critical Infrastructure Protection, Department of the TreasuryClick here to view the on-demand recording 
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As Federal leaders accelerate time to value for new solutions, building on top of current investments (versus ripping and replacing) is key. Seamless innovation involves smooth integration of new technologies and processes into existing frameworks, fostering a culture of continuous improvement and sustainable innovation at Federal agencies. Listen to this session as we explore a strategic approach to innovation that accelerates progress and maximizes investments in new and legacy technologies.Featured Speakers:• Edward Titus, Area Vice President – National Security Aerospace & Defense, ServiceNow• Reshea Deloatch, Executive Director for the Solutions Development Division (SDD), Office of the Chief Information Officer, Department of Homeland Security• Lorelie Diestro, Deputy Director, Digital Innovations, Center for Naval Analyses• Jesse White, Chief Executive Officer, Intact Technology• CDR Jonathan White, Cloud and Data Branch Chief, U.S. Coast Guard, C5ISC Infrastructure Services DivisionClick here to view the on-demand recording
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Automation plays a key role in supporting the cyber workforce and building operational resiliency. During this session, we emphasized the pivotal role automation, artificial intelligence (AI), and Zero Trust Architectures (ZTA) play in staying a step ahead of sophisticated, evolving cyber threats to deliver resilient government services. Featured Speakers: •  Arunkumar (Arun) Iyer, Principal Executive Architect/Field CTO, ServiceNow• Bob Cunningham, Executive Director for Enterprise Command Operations, D• Richard Driggers, Cyber Practice Lead, Accenture Federal Services• Savanrith "Savan" Kong, Customer Experience Officer (CXO), Department of Defense• Dr. Tiina Rodrigue, Chief Information Security Officer, Bureau of Consumer Financial Protection• Davon Tyler, Chief Information Security Officer (CISO) and Director of Enterprise Cybersecurity Group, U.S. Department of Education Technology Directorate Office of Federal Student Aid (FSA)

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Chris Bedi, Chief Digital Information Officer for ServiceNow talks to the power of platforms to unlock digital acceleration. This presentation includes live demos of the ServiceNow platform functionalities illustrating how it supports experience, speed, and AI. Chris is joined by Venice Goodwine, CIO, Department of the Air Force, who talked about how she’s used ServiceNow to build a “coalition of the willing” to transform how IT is managed and how work gets done within the Air Force.

Featured Speakers:


Steve Walters, Senior Vice President and General Manager, Public Sector, ServiceNow
Chris Bedi, Chief Digital Information Officer, ServiceNow
Venice Goodwine, Chief Information Officer, Department of the Air Force

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Since the launch of the DOD Software Modernization Strategy in 2022, groups across the Department of Defense have accelerated building the capabilities and ecosystem necessary to continuously deliver software to production. These software factories, from the Air Force’s Kessel Run and Kobayashi Maru to the Army Software Factory, are working to build, learn and deploy software at the pace of emerging global and domestic threats. Core to these efforts are practicing DevSecOps, implementing automated optimization, and adopting the cloud. But overcoming challenges around legacy systems, entrenched culture, and talent retention can prove costly and time consuming at a time when speed is crucial.

During this webcast, government and industry leaders will explore the people, processes and technology required to run a successful software factory and share how federal agencies can apply lessons learned from the Department of Defense.

See video recording here: link to YouTube (https://youtu.be/yExwpO38Fz4)

 
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