Building Better Leaders is a fortnightly podcast created to help leaders get the best outcomes for themselves, their teams and organisation. Hosted by the founders of Scaffold Coaching, (http://scaffoldcoaching.com/) Rachael Sullivan and John Tattersall, they cover all things work: from how to lead your team in uncertain times, overcoming motivation issues, managing change, better decision making, problem solving, managing work and home life to building outstanding organisational culture.
Every fortnight Rachael & John interview guests from different walks of life who share their leadership journeys; through their stories we learn how these people have achieved amazing results, successful careers and developed others by adopting different leadership strategies. At the end of each interview our guests share their 3 Leadership Essentials which you can consider implementing to improving your leadership skills.
Under a chosen theme they taker a deeper dive into applying their latest guests leadership lessons: in the first 10 minutes they give you 3 Leadership Essentials that you can takeaway and put into practice. The second part of the podcast delves a little deeper by exploring the Coaching Approach, where they ask fictional characters a number of coaching questions; learning how their careers and leadership experiences develop, meeting popular real-working life challenges.
#47 Everyday 'Inner Work' with Brian Bachand
In this weeks episode John & Rachael are joined by fellow coach Brian Bachand, founder of evolution, evolution.
We discover what stands behind his mantra: “When you stand in your truth, embrace what is in your heart, then you are free to evolve.” A former Roman Catholic Priest, Brian talks openly about what he learnt from working in the Vatican, how he uses that knowledge in his coaching to help new CEO’s develop their leadership style.
We ask him about the types of challenges professional leaders and new CEO’s face, and how he helps them navigate the boardroom, and the similarities that can be drawn from the playground.
Some of the sound bites and useful insights for first time CEO’s and those wanting to progress into senior leadership roles include:
- What to do when you have that inner feeling that “there’s something else."
- How to recognise that you are “Going Netflix.” Where you keep replaying scenarios over and over and unhelpful thoughts auto play into other parts of life
- The art of asking the question “What do you desire?” Again and again.
Brian’s Leadership Essentials:
1. Practice ‘inner work’ everyday. Whatever form that is will help you create the clarity you need to develop the world you desire to have
2. Relationships, that help people feel joyfulness and challenge will help people succeed at a different level.
3. Follow the joy. When the joy is missing its more a reflection on yourself than what’s happening around you.
Brian kindly shares how he maintains his own leadership essentials on a daily basis - we get in the scope on his daily rituals and practices.
#46 Leading Pets at Home with CEO - Peter Pritchard
In this weeks episode John & Rachael are joined by Group CEO of Pets at Home, Peter Pritchard. It has been an extraordinary last 18 months for so many of us, typified by more people than ever becoming pet owners, so we had so many questions for Peter.
As a first time CEO listen to how Peter approached the challenge of wanting to be an exceptional good leader, helped by experienced CEO’s who were so generous with their time.
We talk to Peter about leading pets at home through the global pandemic and how he and his senior leadership approached this challenge in a unique way that results in them thriving through a crisis.
Drawing on Peter’s considerable experience in retail, which he prefers to call “satisfying the customer” find out about what his leadership team considered to be their priorities, and how they devolved responsibility through the organisation.
He has some interesting things to say about how they supported their people through the Covid crisis, which provides a wonderful insight into pets at home's organisational and cultural ethos.
He shares his very personal story of “coming out,” and how everyone can have that moment “to be themselves,” and the huge respect people get for their courage, and how he finds that people can associate with others, by being genuine and normal.
Peter’s Leadership Essentials: (01:08:40)
1. Bring the real you to work. It helps you form great relationships with people because they can see your imperfections, because they trust you.
2. Be supportive and realistic. It’s important as a leader that you can use your judgement: when to back people, when to allow people to fail safely, helping them learn important lessons.
3. Be really kind. Allow people to have their crisis, support them by investing in their emotional back account.
#45 Positive Leaders, Positive Change with Graham Keen
In this weeks podcast John & Rachael are joined by the wonderfully engaging and effervescent business psychologist, a former CFO and corporate finance adviser Graham Keen.
Author of Positive Leaders, Positive Change, Graham has studied with the father of positive psychology Dr. Martin Seligman, and through The Positive Profitability Company Graham offers game changing psychological insights into maximising profitability and wellbeing.
If you’ve ever found yourself trapped by a combination of a lack of resources, impossible deadlines and an unreasonable shareholder / or Boss then this podcast will set you on your way to approaching business life and leadership differently.
We discuss a variety of subjects whilst keeping our eye on the psychology elements that drive them:
Shocking levels of disengaged employees
Benefits of positivity -PIPO
Go for “being kind,” being a hardass is easy
Positivity requires courage and toughness
How Graham works with organisations
The power of the unconscious mind
Creativity through relaxation techniques
He introduces us to CREAMS where we discuss, creativity, resilience, emotional and analytical intelligence, motivations, and self-esteem.
1. Don’t fall into the trap of following your favourite leaders habits, because you are not them! By creating Positive Emotional Affect you create the right conditions that allow people to follow you! You cannot demand it! If you can get your people to give you discretionary effort, you are onto a winner!
2. Positivity trumps everything else. The maximum impact of effectiveness on one individual or a company cannot be better achieved with anything else other than positivity
3. Think about your Organisational Ethos - a combination of leadership values and behaviours, organisational culture, and the engagement climate; work on these things and keep them at the forefront of your mind, ensuring the fairness of distribution of rewards
Graham has kindly offered to send anyone who emails him a copy of his book. You can contact Graham through LinkedIn, or firstname.lastname@example.org
#44 The Biggest Crisis Leaders Face
In this episode John & Rachael pull together the leadership thoughts of their guests from the previous three shows, and start by taking a light-hearted look at comparing the England football team, and the team in #10.
Highlighting the sober curious movement when they were joined by Clare Pooley; they discuss what we can learn from a youthful leadership and why it might be a good idea, to be more aware about how much we drink.
Reflecting on their conversation with Crisis Management expert Jonathan Hemus; they consider where your organisations biggest crisis ‘blind spot’ might be.
When it comes to the benefits of ‘intricate goal setting’ they remember their conversation with Huddersfield Giants Rugby League Captain - the inspirational Michael Lawrence.
Be aware of your drinking levels and the culture it sets in your organisation
What are your most likely crisis blind spots - could it be your leadership team and their behaviours?
Setting intricate goals can be a great way to increase motivation, and maintain high performance
In the Coaching Approach our fictional organisation has been enjoying new employee well-being benefits, but a decision made to change a key supplier has come back to bite our leaders, how will they react? Can they use any of our leadership essentials to help them respond? What does it say about this organisations culture when it comes dealing with a crisis?
#43 Rugby League & Inclusive Leadership with Michael Lawrence
In this weeks episode we chat with Michael Lawrence - Club Captain and Loose Forward 14 years at Huddersfield Giants Rugby League and a Jamaican International looking forward to the upcoming RL World Cup.
Recently invited to the Rugby League Inclusion Board we begin by discussing inclusion and making rugby league more diversely appealing. We chat about Michael’s experiences growing up into a sport where role models were thin on the ground, and how he’s driven to changing it for youngster coming into the game.
In this fascinating interview we draw parallels with leadership in sport and business, how it differs on and off the field; what the importance of “Next Job,” means to Michael in his playing strategy.
Winning and consistent performances in professional sport are the difference between keeping your place in the side, resigning your contract and putting food on the table; Michael shares his work ethic and motivations, the crucial importance of multiple goal setting, how it differs from player to player and how do you cope with ‘pressure?’
We discuss what lies ahead for Micheal, and look deeper into how his leadership experiences can help others in the future.
We discuss Black Lives Matter; Michael shares his thoughts on some of the interviews he conducted back in 2020, his reflections about the confusion and lack of understanding leading to people acting defensively.
Michael’s Leadership Essentials:
Integrity: Doing what I say, follow through otherwise you loose respect and your team
Honesty: Good or bad news, being brave enough to confront the situation
Empathy: Getting to know people and their situation, understanding what are people’s Why’s always helps relationships
Rugby League I & D Board: https://www.rugby-league.com/governance/inclusion-&-diversity/inclusion-and-diversity-board
#42 Becoming Crisis Proof with Jonathan Hemus
In this episode of the podcast John and Rachael talk to Jonathan Hemus - founder and managing director of crisis management consultancy Insignia. He is also the award winning author of ‘Crisis Proof’ - ‘How to prepare for the worst day of your business life’ written for executives who have responsibility for crisis management thrust upon them.
We discuss a proactive approach to Crisis Management and the many benefits it can bring to an organisation - even if it never ends up facing a crisis. Jonathan shares examples of historical exceptional and poor handling or crisis, making this conversation super insightful for leaders and executives who are considering the need for crisis management interventions.
Jonathan talks through a summary of his twenty-five years’ of crisis management experience so business leaders can successfully prepare for and handle their worst business nightmares. We discuss the relevant skills required when communicating during a crisis to journalists, stakeholders, and team members; skills which are also transferable into having difficult conversations in daily leadership life.
Tips for leaders leading through a crisis:
The importance of responding quickly
Staying open to information from all levels of the organisation for crisis prevention
Communication in a crisis is everything - it needs to come from a place of values
Getting all of the relevant information - seeing others perspectives
Rehearsing in advance, so people know what to do
Looking after your team in a crisis, but also yourself as well.
Jonathan’s Leadership Essentials:
1. Be true to your values - both yours and the organisations. Those that suffer most in a crisis act contrary to their values
2. Be courageous in making decisions - if you don’t make good early decisions the crisis will manage you, rather than you managing the crisis
3. Look after yourself and look after your people
Links from the show:
Website & Book: https://jonathanhemus.com/
Crisis Management Training: https://insigniacrisis.com/