The Backup Wrap-Up W. Curtis Preston (Mr. Backup)

In 2014, the cloud-based research platform Dedoose suffered a catastrophic crash, losing customer data and backups simultaneously. We examine the causes of the Dedoose crash, its impact on users, and crucial lessons for anyone relying on SaaS. Learn how subpar backup practices, like monthly-only backups and overwriting previous versions, can lead to disaster. Hear how Dedoose responded and key steps to prevent your own cloud data calamity.
Links from this episode:
https://www.informationweek.com/it-infrastructure/social-science-site-using-azure-loses-data#close-modal
https://www.insidehighered.com/news/2014/05/16/dedoose-crash-shows-dangers-handing-data-cloud-services
https://www.latimes.com/business/technology/la-fi-tn-dedoose-crash-academic-cloud-20140512-story.html
https://www.chronicle.com/blogs/wiredcampus/hazards-of-the-cloud-data-storage-services-crash-sets-back-researchers
https://web.archive.org/web/20230927112141/https://www.dedoose.com/blog/dedoose-update-significant-data-recovery-successful-how-to-save-a-project-locally
https://web.archive.org/web/20140512214308/http://blog.dedoose.com/2014/05/dedooses-black-eye-crash-and-recovery-efforts/
https://www.dedoose.com/about/security

In this episode, we examine the StorageCraft outage that erased customer backup data during a botched cloud migration. We compare StorageCraft's response to Carbonite's in a similar incident and discuss the critical lessons for backup vendors and customers. Learn the importance of meticulous migration processes, potential backup resiliency strategies, and what to do if your cloud backups disappear. Don't miss these vital insights to avoid cloud backup disasters and ensure your data is always recoverable.
Stories covering this outage:
https://www.crn.com/slide-shows/storage/arcserve-ceo-storagecraft-backup-data-loss-not-acceptable
https://www.techtarget.com/searchdisasterrecovery/news/252515647/StorageCraft-DRaaS-outage-highlights-layered-protection-need
https://www.reddit.com/r/msp/comments/tgggey/just_got_a_call_from_storagecraft_cloud_data_is/
https://blocksandfiles.com/2022/03/22/arcserve-storagecraft-operation-has-lost-customer-data/
https://www.channele2e.com/news/arcserve-storagecraft-draas-suffers-cloud-data-protection-issues

In this episode, we examine the Rackspace ransomware attack that crippled the company's hosted exchange environment, affecting thousands of customers. We discuss the timeline of events, the importance of timely patching, and the challenges Rackspace faced in restoring customer data. Learn about the value of comprehensive disaster recovery plans and third-party backups in protecting your organization from similar attacks. Don't miss this opportunity to gain valuable insights from one of the most significant ransomware incidents in recent years.

In this episode, we uncover the troubled history of Carbonite, a once prominent cloud backup provider plagued by lawsuits. In one Carbonite lawsuit they were the plaintiff, in another they were the defendant. From using inadequate storage arrays to failing to protect customer data, Carbonite's story serves as a warning for backup customers. Learn the importance of thoroughly vetting backup vendors and the risks of blindly trusting marketing claims. Don't miss this deep dive into Carbonite's multi-million dollar legal battles and valuable lessons for anyone relying on cloud backup services.
Stories discussed in this episode:https://backupcentral.com/carbonite-liar/https://archive.nytimes.com/pogue.blogs.nytimes.com/2009/01/27/carbonite-stacks-the-deck-on-amazon/https://www.theregister.com/2009/03/23/carbonite_sues_promise/https://www.backblaze.com/blog/carbonite-data-loss-reports-miss-the-point/https://www.datacenterknowledge.com/archives/2009/03/23/carbonite-lawsuit-reveals-data-losshttps://www.datacenterknowledge.com/archives/2009/03/25/more-on-carbonites-data-losshttps://archive.nytimes.com/pogue.blogs.nytimes.com/2009/01/27/carbonite-stacks-the-deck-on-amazon/https://www.computerworld.com/article/2481289/carbonite-loses-7-500-customers--files--ouch-.htmlhttps://techcrunch.com/2009/01/03/journalspace-drama-all-data-lost-without-backup-company-deadpooled/https://archive.nytimes.com/bits.blogs.nytimes.com/2008/09/11/carbonite-steps-up-the-competition-in-online-back-up/?scp=1&sq=mozy&st=cse&apage=2#commentshttps://www.cnet.com/tech/tech-industry/carbonite-sues-hardware-maker-reseller/​​https://fingfx.thomsonreuters.com/gfx/legaldocs/byprkkkozve/01312024carbonite.pdf

In this episode of The Backup Wrap-Up, Curtis and his co-host dive into the chaos caused by Salesforce's accidental "modify all" permission change in 2019. They explore the fallout from this real-world SaaS disaster, including how Salesforce scrambled to restore proper permissions and the frustration felt by impacted customers.
Curtis and his co-host discuss the crucial role third-party backups could have played in mitigating the impact of this incident, and why relying solely on a SaaS vendor's recovery capabilities can leave organizations vulnerable. They also share practical advice on how listeners can avoid similar cloud disasters by implementing a comprehensive backup strategy for their SaaS applications.
Whether you're a Salesforce user, a SaaS enthusiast, or simply interested in the world of data protection, this episode offers valuable insights and entertaining anecdotes that will help you become a Cyber Recovery Hero. Tune in to learn, laugh, and discover how to safeguard your organization's critical data in the cloud.
Links
Original SF post: https://issues.salesforce.com/issue/a028c00000qQ53kAAC/user-profiles-and-permission-sets-related-to-pardot-licensed-orgs-were-modified-by-salesforceSecond post: https://salesforce.stackexchange.com/questions/262830/salesforce-bug-enabled-modify-allBig deal: https://appomni.com/blog_post/2019-blog-modify-all/SF follow up: https://help.salesforce.com/s/articleView?id=000384056&type=1

In this shocking episode of The Backup Wrap-up, we delve into the jaw-dropping data loss disaster that struck global consulting giant KPMG at the height of the 2020 pandemic. With one errant click, a Microsoft 365 admin accidentally wiped out months of critical Teams chat data for a staggering 145,000 employees.
Join host W. Curtis Preston as he unravels this extraordinary tale of digital destruction and explores the crucial lessons it holds for organizations relying on Microsoft 365 and other SaaS platforms. Curtis breaks down the differences between retention policies and actual backups, exposes common misconceptions about cloud provider data protection responsibilities, and highlights the potential legal and compliance nightmares that can arise from such catastrophic data loss.
If you're using Microsoft 365 or any SaaS application, you can't afford to miss this vital wake-up call. Tune in to discover why a robust third-party backup strategy is essential, no matter how big your company or how reliable your cloud provider seems. Learn from KPMG's misfortune and ensure your organization's critical data is always protected, in the cloud and beyond.
Don't become the next cautionary tale – listen now and secure your SaaS data before it's too late!