CX is a Long Game. Relationships are Everything with Judi Hand, TTEC Flourish CX

Are you laying the proper foundation to build relationships with customers that will last a lifetime?
Judi Hand, Chief Revenue Officer at TTEC, takes a personal approach with clients to create a rapport that allows for honest feedback and growth. In this episode, Judi discusses the importance of finding common connections. From there, she moves on to understanding what they’re accountable for so she can help them accomplish their goals. Listen in to learn how to avoid complacency in your customer relationships and hear strategies for evolving your partnerships over time.