9 min
EP3: Mapping the Customer Journey The Clueless Business Owner
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- Marketing
Today's marketing lesson requires you to be able to use your phone so if you can listen to this episode on a computer it is helpful. It's a brief lesson - but a very important one! If a business owner has a brick-n-mortar when visited by a customer they get to have a personal impact on how that individual sees and experiences their business. You achieve this impact by communication.But, what if you aren't there to have that impact?What if they are experiencing your business alone, w...
Today's marketing lesson requires you to be able to use your phone so if you can listen to this episode on a computer it is helpful. It's a brief lesson - but a very important one! If a business owner has a brick-n-mortar when visited by a customer they get to have a personal impact on how that individual sees and experiences their business. You achieve this impact by communication.But, what if you aren't there to have that impact?What if they are experiencing your business alone, w...
9 min