Fraudology Podcast with Karisse Hendrick Rolled Up Network

Fraudology is presented by Sardine.
In this episode of Fraudology, host Karisse Hendrick is joined by Soups Ranjan, a partner in the fraud prevention space and key player at Sardine, now boasting 300 global customers. Together, they delve into the latest advancements in fraud detection technology, including the ability to pierce through proxies and VPNs, merchant risk scoring, and enhanced machine learning models. They also explore emerging trends in return fraud, refund abuse, and seller fraud, examining why these issues are prevalent and how new tools aim to combat them.
Soups and Karisse further discuss the significance of bank-grade security to protect stored value like airline miles, supermarket points, and financial accounts from account takeovers. They also touch on the challenges posed by deepfakes and how intrinsic AI and device behavior analysis can offer robust solutions. Tune in for insightful discussions on staying ahead of sophisticated fraudsters and the future of fraud prevention in both e-commerce and financial services.
To Follow Soups on LinkedIn:
https://www.linkedin.com/in/soupsranjan/
Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.
Connect with her on LinkedIn
She brings her experience, expertise, and extensive network of experts to this podcast semi weekly, on Tuesdays and Thursdays.

Fraudology is presented by Sardine.
In this episode of Fraudology, host Karisse Hendrick answers questions received from Fraudology listeners.
She 1st revisits the recent changes to Visa's VFMP and VDMP monitoring programs, focusing on their impact on European merchants starting from April 2025. With almost 20 years of experience as a fraud consultant, Karisse shares insights on how these changes, including reduced fraud thresholds and revamped monitoring practices, could reshape fraud risk assessment and management in the EU. She also addresses concerns about the fairness of Visa's dispute alert products and the migration of fraud to alternative payment methods, offering practical advice on adapting to these new challenges.
Karisse then answers more questions on topics ranging from shopping cart bot attacks to fraud certifications to her longest fraud conversation.
Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.
Connect with her on LinkedIn
She brings her experience, expertise, and extensive network of experts to this podcast semi weekly, on Tuesdays and Thursdays.

Fraudology is presented by Sardine.
In this episode of Fraudology, host Karisse Hendrick is joined by Ilan Zimmer, Director of Payments Risk Management at Coinbase. They dive into the strategic maneuvers of scammers in Australia who exploit ignorance rather than greed, and the transnational, organized nature of these scams that often link to human trafficking. Ilan discusses Coinbase's proactive efforts in fraud prevention, highlighting the challenges of maintaining security within the anonymous world of cryptocurrency. The duo also explores the importance of collaboration among banks, telcos, and other companies to collectively combat scams and safeguard potential victims.
Tune in to hear their passion for eradicating fraud and building a safer global financial ecosystem.
Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.
Connect with her on LinkedIn
She brings her experience, expertise, and extensive network of experts to this podcast semi weekly, on Tuesdays and Thursdays.

Fraudology is presented by Sardine.
In this episode of Fraudology, host Karisse Hendrick dives deep into the inner workings of a massive refund fraud operation spearheaded by Nor's Luxury Refunds. Operating through a Telegram channel with over 8000 members, this organization ran a concierge refund service from July 2020 until June 2022, targeting large retailers and designer fashion brands. Karisse delves into the tactics used by the fraudsters, such as false shipment tracking scans, malware, and bots, to scam retailers.
The episode also discusses a recent court document that unravels the extensive operation of Nor's organization, featuring a plea agreement by Tyree Samuel Tinsley, who played a significant role in the network. Tinsley's activities, financial maneuvers, and the eventual consequences are highlighted, underscoring the impact and reach of refund fraud. Tune in to gain an insider's look at the methods, repercussions, and the ongoing efforts to combat such fraudulent activities.
To read the full court document on your own:
https://frankonfraud.com/wp-content/uploads/2024/06/Noirs-Refunds-Extra.pdf?utm_source=frankonfraud.beehiiv.com&utm_medium=newsletter&utm_campaign=528-000-scam-refund-is-going-to-be-crazy-town-for-first-party-fraud
Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.
Connect with her on LinkedIn
She brings her experience, expertise, and extensive network of experts to this podcast semi weekly, on Tuesdays and Thursdays.

Fraudology is presented by Sardine.
In this episode of Fraudology, Karisse Hendrick delves into the upcoming changes in Visa’s Acquirer Monitoring Program (VAMP) set to impact European merchants, acquirers, and payment processors. As Visa retires its Visa Fraud Monitoring Program (VFMP) and Visa Dispute Monitoring Program (VDMP) by April 2025, the new VAMP initiative introduces a more rigorous framework for managing fraud and disputes.
Effective January 2026, tighter chargeback thresholds will be in place, and acquirers will face greater scrutiny and potential fee increases. Merchants and acquirers alike must understand and prepare for these changes to mitigate risks and maintain compliance. Tune in to learn how this might reshape the e-commerce landscape in Europe, and possibly beyond.
To read the full Visa release:
https://disputehelp.com/wp-content/uploads/2024/05/VISA-NEW-VAMP-CHARGEBACK-DISPUTE-FRAUD-REPORTING-CRITERIA-PROGRAM-MAY-2024-AI13789.pdf
Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.
Connect with her on LinkedIn
She brings her experience, expertise, and extensive network of experts to this podcast semi weekly, on Tuesdays and Thursdays.

Fraudology is presented by Sardine.
In this episode of Fraudology, host Karisse Hendrick dives into the recent wave of alarming data breaches, shining a spotlight on the Ticketmaster breach and a series of subsequent cyberattacks targeting prominent service providers and vendors like Snowflake. Karisse discusses the shocking amount of personal data compromised, the potential types of fraud that could arise, and provides crucial advice for businesses to protect themselves against the monetization of this stolen information. Additionally, Karisse recommends her interview with Austin Harris from Tuesday's episode for those looking for a blend of humor and insightful stories from a seasoned fraud fighter.
Stay informed about the mechanisms of these breaches and understand the steps you can take to safeguard your business in this timely and important episode of Fraudology.
Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.
Connect with her on LinkedIn
She brings her experience, expertise, and extensive network of experts to this podcast semi weekly, on Tuesdays and Thursdays.