Fraudology Podcast with Karisse Hendrick Rolled Up Network

Fraudology is presented by Sardine.
In this episode of Fraudology, host Karisse Hendrick sits down in the hot seat and answers questions from the host of Banking on Fraudology, Hailey Windham.
Together, they explore the intricate challenge of combating fraudulent activities without disrupting genuine transactions—a balancing act that every fraud fighter grapples with. Karisse will share her insights on the importance of analyzing transaction patterns to enhance machine learning tools, which are crucial in identifying and preventing e-commerce fraud.
They also delve into the nuances of the chargeback process, discussing everything from the initial claim filed by a cardholder to the investigation undertaken by processors and banks. Moreover, Karisse sheds light on the potential pitfalls merchants face, such as the financial burdens of chargebacks, the critical importance of proper documentation, and effective responses that can recover substantial revenues.
Now, let’s get started and dive into the world of banking fraud with fraud fighters Karisse Hendrick and Hailey Windham.
Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.
Connect with her on LinkedIn
She brings her experience, expertise, and extensive network of experts to this podcast semi weekly, on Tuesdays and Thursdays.
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Connect with Hailey.
As a 2023 CU Rockstar Recipient, Hailey Windham, CFCS (Certified Financial Crimes Specialist) demonstrated unbounding passion for educating her community, organization and credit union membership on scams in the market and best practices to avoid them. She has implemented several programs within her previous organizations that aim at holistically learning about how to prevent and detect fraud targeted at membership and employees.
Windham’s initiatives to build strong relationships and partnerships throughout the credit union community and industry experts have led to countless success stories. Her applied knowledge of payments system programs combined with her experience in fraud investigations offers practical concepts that are transferable, no matter the organization’s size.

Fraudology is presented by Sardine.
In this episode of Fraudology, Karisse Hendrick and risk management consultant Gil Rosenthal discuss the complexities of Identity Document Verification (IDV) in tackling online fraud. They uncover how relying solely on traditional methods like driver's license verification is increasingly being circumvented by fraudsters.
The discussion emphasizes the need for a diverse, multi-layered approach involving advanced methods like real-time utility bill screen grabs, and continuous vendor assessment to combat the evolving tactics used by fraudulent actors effectively. Tune in for insights on strengthening fraud prevention strategies without compromising user experience.
To Follow and/or connect with Gil:
https://www.linkedin.com/in/gil-rosenthal/
Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.
Connect with her on LinkedIn
She brings her experience, expertise, and extensive network of experts to this podcast semi weekly, on Tuesdays and Thursdays.

Fraudology is presented by Sardine.
In this episode of Fraudology, Karisse explores crucial topics in the fraud prevention sphere. This week, we delve into the newly discovered vulnerabilities in credit application fraud at Shore United Bank and discuss the broader implications for online merchants and acquiring banks.
Karisse also covers regulatory developments regarding Zelle payment disputes involving major banks like Wells Fargo and JPMorgan Chase, shedding light on the shifting landscape in scam liability. Don’t miss insights on how everyday consumers are being roped into fraudulent schemes, and learn how you can protect your operations against such threats. Tune in for an enlightening discussion on the latest trends and preventative measures in e-commerce fraud.
Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.
Connect with her on LinkedIn
She brings her experience, expertise, and extensive network of experts to this podcast semi weekly, on Tuesdays and Thursdays.

Fraudology is presented by Sardine.
In this episode of Fraudology, Karisse Hendrick introduces the brand new podcast Banking on Fraudology and dives deep into a meaningful conversation with its host, Hailey Windham.
Together, they set the stage for a series of enlightening discussions aimed at empowering fraud fighters and financial institutions with the knowledge and tools necessary to combat fraud effectively.
Explore Hailey's journey from an accidental entry into the banking industry, through various roles that honed her expertise in fraud prevention, to her current role as a consultant where she drives impactful change through initiatives like Operation Shamrock. Listen to their engaging conversation on the transformative projects Hailey led at the credit union, including the creation of engagement programs and a podcast to foster a culture of proactive fraud prevention.
Don't miss out on Banking on Fraudology, subscribe on your favorite podcast platform:
Spotify
Apple Podcasts
Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.
Connect with her on LinkedIn
She brings her experience, expertise, and extensive network of experts to this podcast semi weekly, on Tuesdays and Thursdays.

Fraudology is presented by Sardine.
In this episode of Fraudology, host Karisse Hendrick dives deep into the recent class action lawsuit against LexisNexis. Accused of unlawfully profiting from consumers' personally identifiable information, LexisNexis faces allegations highlighting serious privacy concerns under California and Illinois law, amidst revelations of a potentially insecure seven-day free trial. We explore the lawsuit's broader implications for privacy rights, identity theft risks, and shifts in identity verification practices that may redefine the landscape for e-commerce, legal, and banking industries. Join Karisse as she unpacks this intricate case, scrutinizing the duel edges of personal data utility and vulnerability.
Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.
Connect with her on LinkedIn
She brings her experience, expertise, and extensive network of experts to this podcast semi weekly, on Tuesdays and Thursdays.

Fraudology is presented by Sardine.
In this episode of Fraudology, host Karisse Hendrick is joined by fraud expert Frank McKenna to tackle the alarming trends in scams and identity fraud. They discuss a range of fraud schemes from FEMA impersonators exploiting disaster victims to the sinister growth of CPN (Credit Privacy Number) schemes where stolen Social Security numbers are sold under the guise of building new credit profiles. Frank also sheds light on the manipulative tactics of fraudsters in creating fake merchant accounts and utilizing social media to exploit those in dire financial situations.
Tune in to gain a deeper understanding of these complex fraud mechanisms and the imperative of staying vigilant in an increasingly digital world.
To follow Frank on LinkedIn: https://www.linkedin.com/in/frankmckenna/
To subscribe to the Frank on Fraud newsletter: https://frankonfraud.com/subscribe/
Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.
Connect with her on LinkedIn
She brings her experience, expertise, and extensive network of experts to this podcast semi weekly, on Tuesdays and Thursdays.