38 episodi

Kath & Jan, two rad chicks in New York City with a combined 20 years of service experience host a podcast about the industry from the front of house perspective.

In The Service Kath & Jan

    • Gastronomia

Kath & Jan, two rad chicks in New York City with a combined 20 years of service experience host a podcast about the industry from the front of house perspective.

    Episode 38: I'm The Most Honest Person You'll Meet in the Service Industry' ft. Eliza Kingsbury

    Episode 38: I'm The Most Honest Person You'll Meet in the Service Industry' ft. Eliza Kingsbury

    Eliza Kingsbury joins us and talks about entering the service industry as a coat check, transitioning to a cocktail server and eventually working as a bartender in an immersive theater experience! She's served everyone from Madonna to Bill Nye (though honestly, we are more excited by Bill Nye) and always tells the truth when she messes up an order, even if that order is for Gerard Butler! When she's not behind the bar, she's front row center bringing the sketch comedy on one of the longest running teams in NYC, Bridge and Tunnel! Find her on Instagram and Twitter @edewlittle !

    Episode 37: ‘Roncali 1000’ ft. Pat Hague

    Episode 37: ‘Roncali 1000’ ft. Pat Hague

    Chef Pat Hague discusses keeping ingredients simple while amplifying their elegance, walking in 28 inches of snow to make a super service possible and why cross training staff creates a stronger and more collaborative environment 

    • 39 min
    Episode 36: 'You Gave Your Camera to a Pirate- What Do You Expect?' ft. Patrick Reidy

    Episode 36: 'You Gave Your Camera to a Pirate- What Do You Expect?' ft. Patrick Reidy

    Are people really as mean as we think they are before they have coffee? Is working in Times Square as brutal as we would expect? Would you ever give tours as a Pirate again? Listen as we chat with Patrick Reidy about his entrance into service via a green apron, working in a chain in Times Square and what shows you can catch him in on stages across NYC!

    • 50 min
    Episode 35: 'I Dare You To Take This Job' ft. Mel Stachs

    Episode 35: 'I Dare You To Take This Job' ft. Mel Stachs

    Mel Stachs has been in the industry longer than she hasn't. Her work ethic and no bullshit attitude helped her become a talented and lucrative asset in the sales department. Despite all her achievements, after being in the industry for 23 years, she wanted out. Mel chats about what it's like feeling the burnout, solely going through the motions and why she decided to leave service behind once and for all.

    • 49 min
    Episode 34: 'In The Small Town of Manhattan' ft. Justin McManus

    Episode 34: 'In The Small Town of Manhattan' ft. Justin McManus

    Justin McManus shares what it's like being part of the legacy of NYC's McManus, his early start and passion for the industry and the time when he toured with the New York Yankees!

    • 54 min
    Episode 33: Riff Raff Street Rat ft. Carly Jane Hoogendyk

    Episode 33: Riff Raff Street Rat ft. Carly Jane Hoogendyk

    Working in cabarets, clubs and coffee shops, Carly Hoogendyk has seen it all. She tells us what it was like to be part of the party as a shot girl and the other end of the spectrum - working in a coffee shop with few customers. She shares her celebrity stories and her new role working as a producer at the new comedy club, Caveat in NYC!

    • 44 min

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