66 episodi

Practice Management Nuggets is a weekly interview series with practice managers, healthcare providers, or trusted vendors who support healthcare practices. Topics help managers implement, maintain, or improve business and practice administration so that health care providers can focus on providing quality health care services. Hosted by Jean Eaton, your Practice Management Mentor, of Information Managers Ltd.

Practice Management Nuggets Jean Eaton

    • Gestione

Practice Management Nuggets is a weekly interview series with practice managers, healthcare providers, or trusted vendors who support healthcare practices. Topics help managers implement, maintain, or improve business and practice administration so that health care providers can focus on providing quality health care services. Hosted by Jean Eaton, your Practice Management Mentor, of Information Managers Ltd.

    What Healthcare Practices Should Know About Vendor Vetting And Accountability | Episode #085

    What Healthcare Practices Should Know About Vendor Vetting And Accountability | Episode #085

    Subscribe: itunes | Email | Stitcher | RadioPlayer | Are you a healthcare provider who needs to hire information technology or business support services – but don’t know what questions to ask?
    Are you a vendor who works with healthcare or dental practices and need to better understand your responsibilities to keep your clients regulations compliant and your business disaster-free?
    In this podcast episode, Jean Eaton speaks with Donna Grindle  who  shares her observations on the HIPAA violations trends from the United States so that healthcare providers and vendors in Canada can prevent similar experiences.
    Don’t Be Confused About Information Manager Agreements! In this free report, I’ve explained the Top 3 Agreements Your Healthcare Practice MUST Have (and Why).
    Good business practices and health information management is supported by three agreements your healthcare must have.

    Meet Donna Grindle Donna Grindle – Founder & CEO Kardon in Georgia, US – Kardon is a HIPAA focused business
    Donna brings over 30 years experience in healthcare IT which is the solid foundation of Kardon’s HIPAA privacy and security consulting. Donna stays busy with speaking engagements, the weekly Help Me With HIPAA podcast, and managing a business with a growing client list. Donna’s sense of humor and southern charm spills out into everything she does.
    You can find Donna on social media, too! Kardon  https://kardonhq.com
    Twitter  |  Linkedn  |  YouTube  |  Podcast
    Show Notes Recorded: January 17, 2020
    (you can fast forward to your favourite section)
    01:04  Help Me With HIPAA Fan Club
    It’s not about compliance. It’s about patient care.
    03:04  Introduction Donna Grindle
    09:00  More Similar Than Different US / Canada
    09:33  US / Canada Terminology
    18:00  What If There Isn’t A BAA / IMA?
    19:00  Tips: Healthcare Provider Selecting A Vendor
    26:00  Tips: Vendor Selecting A Healthcare Client
    32:00  Liability – What Is It?
    34:33  Time Frame To Report And Notify
    36:38  Reportable Breach / Security Incident
    39:37  Incident Response Plans
    40:22  Cyber Security Insurance
    42:15  Is Hacking An Act Of War?
    44:15  How Big  Is Your BAA / IMA?
    45:35  Key Points In Your BAA / Information Manager Agreement
    48:59  THE HIPAA Boot Camp!
    https://helpmewithhipaa.com/
    2020 Spring Dates: March 23, 24, 25
     
    Check out these Help Me With HIPAA podcast episodes where Donna and David share more vendor vetting and BAA tips.
    •Ready for extreme vendor vetting?  – Episode #150
    •7 Questions to Ask Your Vendor – Episode #218
    Need more information about Information Manager Agreements? See https://InformationManagers.ca/Top-3
    New! Podcast Key Word Search Tool
    Did you hear something on today’s podcast that you would like to go back and listen to again?
    Or, maybe you heard something on one of our previous podcasts that you want to listen to again, but you can’t remember which one and you would like to find it quickly and easily.
    Well, that’s easy to do now!
    If you heard something on this podcast that you want to re-visit, go to PracticeManagementNuggets.Live/search and enter the keyword in the magic box.
    You will automatically be brought to the podcast at the exact spot where we talked about it.
    Rate and Review the Podcast I am honoured that you choose to spend your time with me today. Thank you for the opportunity to share my obsession about privacy, confidentiality and security with you!
    Reviews for the podcast on whatever platform that you use is greatly appreciated!
    When you provide your honest feedback it helps other people just like you find content that may help them, too.  If you received value from this episode, please take a moment and leave your honest rating and review.
    Jean L. Eaton, Your Practical Privacy Coach
    and Your Practice Management Mentor

    • 55 min
    How To Correctly Identify Patients And Use Photo ID | Episode #083

    How To Correctly Identify Patients And Use Photo ID | Episode #083

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    Patients should be asked to show their Alberta Health Care Insurance Plan (AHCIP) card and photo identification when visiting a practitioner office.
    But . . . it is not appropriate to keep a photocopy of the drivers license (or other photo ID) as part of the patient’s health record.
    Correctly collecting patient identification is important! Failure to correctly identify patients can lead to serious problems such as medication errors, as well as privacy breaches.
    Positive patient identification is critical to ensure patient safety and protect patient data.According to industry research cited by RAND, 7-10% of registering patients are misidentified upon entry.
    Patient misidentification contributes to:
    27% of radiation errors 29% of medication errors 5% of wrong-patient/wrong-site surgeries 850 medical errors and 20 deaths related to blood transfusions And, of course, we must deal with the administrative headache of privacy breaches and medical identity theft and duplicate patient records!

    Practice Management Success
    Are you feeling frustrated with the same problem over and over again in your clinic?
    Or solving one problem just to find another problem popping up?
    Don’t know where to go for help?
    Many new and seasoned clinic managers find that they need help from time to time with questions like the ones that we discussed in this podcast episode.
    To access all the resources mentioned in this podcast, join us at Practice Management Success!
     
    In Canada, health ministries have underscored the importance of correct patient identification when they issue Patient Safety Alerts. Correct patient identification criteria is also included in Accreditation Canada standards.
     
    Care – Good patient care starts with correct patient identification. Incorrectly identifying patients contributes to medication, transfusion, procedure and testing, errors. Good Documentation – Avoid incomplete, inaccurate, and duplicate patient records! Gatekeeper –Each caregiver has the responsibility to identify the patient before providing a health service. I think that the family physician has an added role and responsibility of the patients’ gatekeeper to additional health services to ensure that the documentation of patient identification is correct at the time of registration. Billing – Avoid rejected billing and re-work when you correctly identify the patient and record the data correctly the first time. Patient demographic information is best corrected while the patient is present at the clinic instead of trying to contact the patient after they leave the clinic. Don’t Photocopy The Photo Identification You should record that you viewed the photo ID and verified, but do not record the unique number associated with the photo identification (for example, driver’s license number). Do not photocopy the photo identification.
    Remember, we have a responsibility to collect the least amount of information necessary. Viewing photo id to verify the identity of the patient, is a reasonable step to ensure the safety of the patient and to prevent an error. Recording the drivers license number or photocopying the drivers license is not necessary to provide a health service and an unnecessary (and probably illegal) privacy and security breach.
    Members of Practice Management Success receive templates of the new patient registration form, registration procedure, and the collection notice. If you are not a member yet, Click here and let me help you with your Practice Management Success!
    Show Notes Recorded May 21, 2019
    You can advance the audio to these time markers:
    00:38  How To Record Patient Identification
    03:48  Risks Not Correctly ID Patients
    05:05  Patient Safety Alert
    05:20  Importance Of Correct Patient ID
    08:15  Health Care Card Security
    Education t

    • 20 min
    Ransomware - 6 Mistakes Made By Dentists (And Their IT) | Episode #082

    Ransomware - 6 Mistakes Made By Dentists (And Their IT) | Episode #082

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    Anne Genge of Alexio tells us that 96% of healthcare providers are concerned about how their staff are using personally identifying health information.
    But - , many healthcare providers and business owners don’t know what to do about it!
    Can your staff protect you from a ransomware attack?
    Yes, they can!
    And it doesn’t have to be hard or expensive to do that.
    Today, on Practice Management Nuggets For Your Healthcare Practice, Anne Genge, CEO of Alexio Corporation is my guest expert. Anne will help us to understand the cyber security risks that every healthcare practice in Canada is facing now and what you can do now to reduce your risk.
    6 Mistakes Made By Dentists (And Their IT) Think that IT has them covered and that ransomware won't happen to me! Not updating and monitoring computer systems with intrusion prevention/detection. Don't have a comprehensive backup of all of your data in at least 3 locations. Don't run backup restore tests regularly. Don't have a written mandatory cyber security awareness training plan. Don't have an independent cyber security risk assessment and management plan annually. Meet Ange Genge Anne Genge is a pioneer in protecting health data and those who use it. She is a Certified Information Privacy Professional with a specialization in dentistry. Anne also holds certifications for HIPAA, Credit Card Security, Internet, and Network Security. Ransomware and data theft have changed the face of dentistry in the past decade meaning dentists need a new toolkit for protecting their practices.
    With over 20 years of experience, Anne knows the challenges healthcare providers face with technology. She and her team at Alexio Corporation work with dental and medical professionals to minimize data risk and maximize patient care. As healthcare grows increasingly dependent on the digital environment, cyber-security becomes increasingly more difficult. Protection of patient data is not only law, it’s imperative for business success and reputation. Anne simplifies cyber-security for dentists and other healthcare providers and gives ‘real world’ strategies to protect patient information and the practice business.
    Be sure to tune in to my interview with Anne Genge, Ransomware - 6 Deadly Mistakes Made By Dentists (And Their IT) | Episode #082
    Don’t Miss This! Anne has a generous offer for you to get a complimentary 30 minute consultation call to discuss your practice.
    Show Notes Recorded October 29, 2019.
    You can advance the audio to these time markers:
    01:12  Introduction Anne Genge
    02:00  How did you get started in security in healthcare?
    04:34  IT support is not enough to prevent cyber security crime
    05:17  #1 Tip Get a Cyber Security Risk Assessment
    What Should  Healthcare Practices Know About Security Risk Assessments?
    06:37  What is ransomware?
    07:32  Why should healthcare providers be worried about this?
    10:12  Data loss often happens even when you can de-encrypt the data often resulting in 15% loss
    Without proper remediation, repeat ransomware attacks can happen.
    12:16  Cyber security risk assessment annually as part of your routine management plan
    05:16  Parking of trust
    21:21  Why backup other business data outside of the practice management system?
    23:47  What is an acceptable recovery time?
    25:50  Policies, procedures, and training creates clarity and rules, people behave better.
    29:15  Costs of a privacy breach to a small dental practice
    30:12  How your staff can prevent ransomware
    33:40  Difference between information technology IT support and cyber security professionals
    36:55  What is a cyber security risk assessment?
    39:30  Who needs a security risk assessment?
    Do this now: Go to: https://InformationManagers.ca/Likes-Alexio Get started with a quick on-line self assessment. B

    • 47 min
    Improved Communication, Improved Business | Episode #081

    Improved Communication, Improved Business | Episode #081

     
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    Would you like to increase your dental practice revenue immediately?
    Maybe you have a need to maximize efficiencies and create your dream team.
    Dr. Angela Mulrooney believes that when you focus on communication with your customers and create consistency in your practice, you will increase your revenue and reduce your working hours.
    Angela Mulrooney is the Business Doctor, and today she is my guest expert.
    Meet Dr. Angela Mulrooney
    Angela Mulrooney is published author, a retired dentist, and a dental practice coach who resides in Calgary.
    Angela Mulrooney discussed how communication with patients and your team and a marketing strategy can improve your business.
    If you would like to transform your dental practice and maximize the potential within the practice so that you can focus on spending more time with patients, giving them the best care that you possibly can while trying to level up everyone's skills in the practice as well, be sure to tune in to my interview with Dr. Angela Mulrooney, Improved Communication, Improved Business Episode | #081
    Don’t Miss This! Angela has a generous offer for you to get a complimentary 1 hour strategy call to discuss your practice.
    Show Notes Recorded August 2019.
    You can advance the audio to these time markers:
    00:12   Introduction Dr. Angela Mulrooney
    04:40   The Passion Pursuit – How Your Passion Will Make You Prosperous
    06:39  What does a dental practice coach do?
    Production coaching
    Communicate effectively with the patient
    08:50  Marketing coaching
    11:00  Practice efficiencies – is it required by law, does it add to production and/or does it advance the practice?
    14:20 Who is the ideal practice provider who will most benefit from a dental practice coach?
    Someone who is ready to level-up.
    14:26  Are you ready to level up? What kind of outcomes could you expect?
    Communication improvements may generate $250,000 improvement in production.
    18:07  Communication between front line staff and patients
    19:29  Marketing in a dental practice – what is a good mix between traditional and social media?
    21:57  On-line reviews
    Content support, social media support, social media trends
    26:46 What are the common motivators for a dental practitioner to reach out to a dental practice coach?
    27:40  Book a 1 hour Strategy Call With Angela info@helpmegetpatientsnow.com
    28:27  Upcoming Marketing Book Credible Influencer Marketing for Professionals
     
    Do This Now Members of Practice Management Success can access the video of this episode and the resources here in the membership.
    If you are not a member of Practice Management Success, yet—what are you waiting for?
    Click here and register now!
    With your membership to Practice Management Success, you will get great tips, tools, templates, and training that you can use right away to help you start, grow, maintain, or fix your healthcare practice.
     
    New! Podcast Key Word Search Tool Did you hear something on today’s podcast that you would like to go back and listen to again?
    Or, maybe you heard something on one of our previous podcasts that you want to listen to again, but you can’t remember which one and you would like to find it quickly and easily.
    Well, that’s easy to do now!
    If you heard something on this podcast that you want to re-visit, go to PracticeManagementNuggets.Live/search and enter the keyword in the magic box.
    You will automatically be brought to the podcast at the exact spot where we talked about it.

     
    This video key-word search tool uses the new Searchie app. If you would like to know more about this, visit InformationManagers.ca/likes-searchie.
     
    Rate and Review the Podcast I am honoured that you choose to spend your time with me today. Thank you for the opportunity to share my obsession about privacy, confiden

    • 31 min
    Do You Know Where Your Policies and Procedures Are? | Episode #079

    Do You Know Where Your Policies and Procedures Are? | Episode #079

     
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    The way a healthcare provider collects, uses and discloses personal health information (PHI) is critical to an efficient healthcare practice.
    It’s also required by legislation and professional college regulations and standards.
    Policies and procedures must be in writing, available to employees, and monitored to ensure that they are followed. Otherwise, you face all sorts of risks, including privacy breaches and other legal problems.
    Don't let this happen to you!
    Everyone in a healthcare practice — including front office staff, wellness practitioners and physicians and other custodians — must be aware of and follow these policies and procedures.
    These policies and procedures also become the foundation of your privacy impact assessment (PIA).
    That’s why, in this Practice Management Nugget, we’ll review a privacy breach investigation report from Alberta's Office of the Information and Privacy Commissioner (OIPC).

     When we know better, we can do better…
    I’ve helped hundreds of healthcare practices prevent privacy breach pain like this. If you would like to discuss how I can help your practice, just send me an email. I am here to help you protect your practice.
    PRIVACY BREACH NUGGETS are provided to help you add a ‘nugget' to your privacy education program. Share these with your staff and patients as a newsletter, poster, or staff meeting.
    Jean L. Eaton, Your Practical Privacy Coach

    References
    Alberta Office of the Information and Privacy Commissioner. Investigation Report H2019-IR-01 Investigation into alleged unauthorized accesses and disclosures of health information at Consort and District Medical Society Clinic. May 21, 2019. https://www.oipc.ab.ca/media/996888/H2019-IR-01.pdf
    New! Podcast Key Word Search Tool Did you hear something on today’s podcast that you would like to go back and listen to again?
    Or, maybe you heard something on one of our previous podcasts that you want to listen to again, but you can’t remember which one and you would like to find it quickly and easily.
    Well, that’s easy to do now!
    If you heard something on this podcast that you want to re-visit, go to PracticeManagementNuggets.Live/search and enter the keyword in the magic box.
    You will automatically be brought to the podcast at the exact spot where we talked about it.
    This video key-word search tool uses the new Searchie app. If you would like to know more about this, visit InformationManagers.ca/likes-searchie.

     

    • 11 min
    October is Cyber Security Awareness Month!| Episode #080

    October is Cyber Security Awareness Month!| Episode #080

     
    Subscribe: itunes | Email |  Stitcher | RadioPlayer
    1/3 of all  healthcare employees who should receive cyber security training, don’t get cyber security training.
    This shocking statistic is from the recent report from Kaspersky, Cyber Pulse: The State of Cybersecurity in Healthcare – Part Two
    I believe that we can do better!
    Today, I want to share with you some easy, no-cost resources that you can use right away to start or add to your cyber security awareness training in your healthcare practice. There is no software to buy, and if you have email, you can do this today.
    October is Cyber Security Awareness Month! A great no-cost opportunity to provide cyber security awareness training to your team!
    Whether you’re at work, at home, or on the go, threats to cyber security and sensitive data can follow you. Our uber-connected world makes it more important than ever to know the threats and their potential consequences.
    Information Managers Ltd has been a Cyber Security Champion for many years - and now you can, too!
    NCSAM was launched by the National Cyber Security Alliance & the U.S. Department of Homeland Security in October 2004. This US organization sponsors a multi-media resource campaign each October.
    You can become a Champion, too - and get direct access to all the resources.
    Demonstrate to team the importance of cyber security at work. Share with your patients - by posters in your practice, blog posts, or your email newsletters - and demonstrate that your practice is cyber aware and you want to share tips with them. If you have team members who work remotely, work from home, use their own mobile devices, or use the internet to connect with apps and resources - give them additional skills to do their work as safely as possible. Help your team members better manage their own personal information in their personal lives - good habits that will help them at work, too! Become a Champion here
    https://staysafeonline.org/ncsam/champions/
    Or, follow Information Managers blog posts, social media, and resources that you can download and use right away!
    Start Your Cyber Security Awareness Training!  
    Throughout the month of October, Information Managers is providing to you Cyber Security Awareness tips by email.
    Follow the link to receive an email every few days throughout October with a short training tip to be more Cyber Security Aware.
    Emails will have additional resources that you can download.
    You can forward the email to easily share with your team.
    Or, they can sign up to the campaign, too, and then they will receive emails directly to their in-box.
    Click Here to sign-up for Cyber Security Awareness Tips today! https://informationmanagers.ca/cyber-security-awareness-2019
     
    Show Notes Recorded October 1, 2019
    You can advance the audio to these time markers:
     
    00:42  Introduction
    02:20  Cyber Security Awareness Month
    06:59  Key Messages
    10:18  Engage Your Community
    11:25  Raise Awareness
    11:53  Become a Cyber Security Champion
    https://staysafeonline.org
    12:00  Cyber Security Awareness Training by Email
    https://informationmanagers.ca/cyber-security-awareness-2019 

    • 13 min

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