100 episodi
Retail Today with Bob Phibbs, The Retail Doctor Retail Today with Bob Phibbs, the Retail Doctor
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- Economia
Retail is a battleground. Retailers no longer have the luxury of customers walking in without researching their buy first. People are checking Amazon and other online retailers well before stepping in your store and even while standing in your aisles. How do you increase sales, reduce employee churn, and become a retail destination?
Retail Today with Bob Phibbs is a two-minute daily digest guiding retailers on the latest tips, techniques, and tools for closing more sales effectively and effortlessly no matter your brand, location, or product line. No matter your industry, background, location, or outlook on retail’s future, Retail Today has the insight and clarity you need to gain more ground with your business.
For longer form interviews, checkout Bob‘s podcast Tell Me Something Good About Retail.
Meet Bob Phibbs, Your Host of Retail Today:
Who is the champion of retailers? Before 1994, there wasn’t a champion because retail was already starting to lose ground to online competitors. That’s when Bob Phibbs stepped into the fight to give brick-and-mortar retailers a fighting chance. The Retail Doctor launched in 1994 and for the past 25+ years, you’ve seen his work. Bob Phibbs is an internationally recognized business strategist, customer service expert, sales coach, marketing mentor, author of three books, and motivational business speaker.
Sure, that’s impressive, but what makes Bob Phibbs the world’s leading expert on brick-and-mortar retailers? His client list. Bernina, Brother, Caesars Palace, Hunter Douglas, Lego, Omega, Yamaha - those are just a handful of the thousands of household brands who trust Bob Phibbs.
Bob Phibbs was named one of the top retail influencers for the past five years, including LinkedIn’s Top Voice about retail. Yes, success doesn’t come without more than a few bright lights. Bob has made appearances on ABC, Fox, MSNBC, and PBS, among other networks. Bob and his work have also been featured in articles by Entrepreneur, The New York Times, and The Wall Street Journal. He also provided business makeovers to The Los Angeles Times.
Bob knows what it takes to rock in retail because he’s spent 30 years in the trenches of retail ups and downs. He’s been a corporate officer, franchisor, and entrepreneur who fought his way to the top. Bob’s direct influence generated the highest increase in sales from South Coast Plaza, which was the highest-grossing mall in the USA at that time.
Here’s a rundown of Bob’s expertise and the results he generates for clients:
+ 30 years experience creating and implementing exceptional retail shopping experiences
+ Proven sales increase from 20-50% within months
+ Exceptionally strong record of creating winning teams
+ Launched new brands
+ A seasoned, skilled leader of executive, product development, and traditional marketing teams
+ Online virtual sales trainer for thousands of brick and mortar stores
+ A leading expert in franchise development, franchisee support, and new business development
+ Known for accelerating success in visual merchandising, sales strategies, and business makeovers
See why over 50 top retailers and influencers recommend Bob Phibbs the Retail Doctor on LinkedIn.
Start a Conversation:
If you love what you heard on Retail Today, connect with Bob Phibbs by visiting retaildoc.com or emailing bob@retaildoc.com.
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A Deep Dive into the Skincare Phenomenon Among Teens
In this episode, Rob from WBBM NEWSRADIO delves into 'Sephora Kids,' an intriguing phenomenon involving tweens gravitating towards skincare, driven by social media platforms like TikTok. Speaking to us is Bob Phibbs, CEO of the Retail Doctor, based in New York. Bob explains how these young girls from 10 to 12-year-olds are watching skincare videos online, visiting stores like Sephora and Ulta, and selecting high-end products designed for mature skin. The result? There is an unfortunate increase in skincare issues among the young demographic, including acne and rashes.
As parents struggle to cope with the unexpected blow to household budgets from expensive skincare products, the conversation also touches upon body image, how young teens strive to be popular and imitate adults. Bob discusses the pivotal role played by retail associates -
Boosting Retail Sales with Efficient Add-On Strategies
Join Bob Phibbs, a.k.a. the Retail Doc, as he shares his valuable insights on how to boost retail sales by effectively utilizing add-on strategies. Having helped retailers amass millions in sales worldwide, Bob discusses the importance and practicality of add-ons - items suggested for purchase in addition to an initial acquisition.
In this instructive episode, Bob demonstrates how a simple item like a hair massager can be the perfect add-on. Priced at just $5, it's an easy and affordable option for customers, particularly those in a salon setting. Bob emphasizes the value of starting with small, easily comprehensible add-ons before gradually introducing more complex options such as service contracts.
Framing add-ons as an opportunity rather than an imposition is key, suggests Bob. Drawing from his experience in the shoe care industry, he offers anecdotes of how small incentive schemes motivated employees to promote add-ons. Training your staff to see the value in add-ons, understand their benefits, and communicate these effectively to the customers, could enhance the shopping experience and improve sales performance.
This episode is a must-hear for anyone looking to up their retail game in 2024, providing valuable strategies and tips on how to increase sales, boost profit margins, and enhance customer experience through add-on strategies. Leave your thoughts in the comments below and stay tuned for more retail insights. -
Claim Your Part of Visa & MasterCard Merchants Payment Card Settlement
Bob Phibbs discusses how Visa and Mastercard merchants based in the U.S., who paid interchange fees between January 1st, 2004, and January 25th, 2019, may be eligible for a share of a $5 billion refund. Bob emphasizes the importance of not dismissing mailed claim settlement letters and guides viewers on how to claim the money by scanning a QR code in these letters. Bob encourages his viewers to share their experiences and refers them to www.PaymentCardSettlement.com for any questions. The video aims to ensure merchants take advantage of potentially reclaiming their part of this refund. #sponsored #paymentcardsettlement #retail .
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Question and Answer with Bob Phibbs, the Retail Doctor 10-1-23
How to effectively merchandise products in a small space? What to do with major disruption of your parking in your shopping district? And more with your questions answered LIVE by Bob Phibbs, the Retail Doctor
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Retail Crime Is UpBut Most Refuse To Look At Why
Target is the latest retailer to announce they were closing stores due to theft. While many want to blame lax laws and organized crime, there's one thing no one is talking about... #retail #customerservice #lossprevention
And if you want to read more about how you can protect yourself from shoplifting as well as employee theft read my blog at https://www.retaildoc.com/blog/stealing-shoplifting-retail-employee-theft -
Ask Me Anything with Bob Phibbs the Retail Doctor
Your questions about selling, marketing, theft and more answered LIVE with Bob Phibbs, the Retail Doc.