309 episodi

Interviews with the best brains in AI, sharing how to improve customer experience and business operations using emerging AI technologies such as voice AI, conversational AI, NLP, Large Language Models (LLMs), generative AI and more.
We educate business leaders and teams on why and how AI technologies are revolutionising the way consumers engage with businesses and the internet, why that matters and how to implement it properly.

“One of the most consistently insightful and deeply respected podcasts in the industry”Bradley Metrock, Score Publishing

Hosted on Acast. See acast.com/privacy for more information.

VUX World Kane Simms

    • Tecnologia

Interviews with the best brains in AI, sharing how to improve customer experience and business operations using emerging AI technologies such as voice AI, conversational AI, NLP, Large Language Models (LLMs), generative AI and more.
We educate business leaders and teams on why and how AI technologies are revolutionising the way consumers engage with businesses and the internet, why that matters and how to implement it properly.

“One of the most consistently insightful and deeply respected podcasts in the industry”Bradley Metrock, Score Publishing

Hosted on Acast. See acast.com/privacy for more information.

    Chatbot and LLM Analytics with Eric Griffing

    Chatbot and LLM Analytics with Eric Griffing

    From the granular details of measuring intent and LLM-based chatbot effectiveness to the strategic implementation of AI across business units, Eric provides an in-depth analysis on the importance of data-driven decisions in the era of AI transformation.
    Join us as we discuss how businesses can leverage analytics to optimise customer interactions, the common pitfalls in current AI strategies, and the future of AI in customer service.

    In this episode00:00 Introduction and UNPARSED conference - Find out more at https://unparsedconf.com
    4:32 Welcom Eric Griffing
    7:25 Best practice for measuring LLM agents
    12:10 Differences tracking ML and LLM bots
    14:00 Goal completion
    19:00 What's missing
    22:00 How to set up tracking on chatbots
    24:50 Tracking LLM chatbots
    30:37 Air Canada's chatbot issues
    33:38 LLM guardrails
    37:00 Using data to inform your AI strategy
    41:00 Effort over satisfaction
    44:30 Tracking customer effort in chatbots
    48:40 Market demand for AI analytics
    55:40 Wrap up
    Subscribe to https://vux.world/subscribe for weekly updates on how to implement AI effectively in your organisation.
    Learn more from Dashbot:
    https://www.dashbot.io/blog/360-bot-framework
    https://www.dashbot.io/blog/inside-the-black-box-analyzing-your-llm-bot
    https://www.dashbot.io/blog/navigating-the-shift-from-intent-based-to-language-model-chatbots
    Unparsed, the world's most loved conversational AI conference returns with more punch, more passion and more impact! Buy your tickets now here

    Hosted on Acast. See acast.com/privacy for more information.

    • 57 min
    AI that filters voices and soften accents, with Ofer Ronen

    AI that filters voices and soften accents, with Ofer Ronen

    Ofer Ronen is an ex-Googler with some immense experience in deploying AI systems for large enterprises including the infamous example of Agent Assist at Verizon. Ofer’s third startup is tomato.ai, a company that has AI technology that’ll strip away your accent! Or soften it, rather.
    Ofer joins us to share his lessons learned from years of deploying AI in the enterprise, as well as the use cases, value and technicalities of this new breed of AI technology: voice filtering and accent softening.
    Unparsed, the world's most loved conversational AI conference returns with more punch, more passion and more impact! Buy your tickets now here - https://www.unparsedconf.com/

    Hosted on Acast. See acast.com/privacy for more information.

    • 52 min
    Lessons from 21 years in conversational AI with Chris Ezekiel

    Lessons from 21 years in conversational AI with Chris Ezekiel

    Chris Ezekiel is founder and CEO of one of the longest standing conversational AI platforms, Creative Virtual. Chris joins us to discuss the changing landscape of conversational AI and the recipe for longevity and long term success.

    Unparsed, the world's most loved conversational AI conference returns with more punch, more passion and more impact! Buy your tickets now here - https://www.unparsedconf.com/

    Hosted on Acast. See acast.com/privacy for more information.

    • 1h 10 min
    Using AI to make the job search easier with Total Jobs Group

    Using AI to make the job search easier with Total Jobs Group

    How can AI make your job search easier? I'm joined by Head of Product - Conversations at Total Jobs Group, Somnath Biswas to discuss.
    Som has immense experience in project management and AI and knows what it takes to make AI work at scale. He joins me to share some lessons in implementing conversational AI in a highly stressful and emotional situation: the job search.
    Do customers want this? What conversations do they want and need? How can you make sure you can serve those needs at scale? What people, process and technology do you need to make it happen? What's the role of generative AI and large language models? And what does the future of job hunting look like?
    Let's dive in!
    00:00 Introduction
    04:27 Welcome Somnath
    09:25 Organised groups
    11:50 Conversational interfaces
    17:45 Measuring lifetime value
    20:15 Next steps after conversational formats
    28:00 Making improvements
    36:00 Model producing responses
    38:55 Multi agent
    46:40 Augmented retrieval
    52:22 User / response input stage
    58:50 Different prompt criteria
    1:04:40 Outro
    Unparsed, the world's most loved conversational AI conference returns with more punch, more passion and more impact! Buy your tickets now here - https://www.unparsedconf.com/

    Hosted on Acast. See acast.com/privacy for more information.

    • 1h 4 min
    AI in contact centers trends with Nerys Corfield

    AI in contact centers trends with Nerys Corfield

    This immersion into the world of contact centre technology coupled with extensive operational experience has formed the backdrop to Nerys carrying out regular Contact Centre audits, Delivering Transformation programmes; Judging prestigious awards like the European Contact Centre and Customer Service Awards; Chairing the DMA Contact Centre Council for 3 years and being a regular on the webinar, keynote and podcast circuit talking all things Contact Centre.
    00:00 Introduction
    02:00 Welcome Nerys
    05:30 Managing contact centres - what did they get right?
    07:40 Barriers to getting things right
    12:00 Mandating self service options
    16:25 The voice channel
    25:00 Better service models
    31:15 What the future of the market looks like
    36:40 Labour market in contact centers
    49:50 Context of conversations
    57:00 Responsible AI
    1:00:20 The next 12 months
    1:01:50 Outro
    Vist Nerys LinkedIn here - https://www.linkedin.com/in/neryscorfield/
    Unparsed, the world's most loved conversational AI conference returns with more punch, more passion and more impact! Buy your tickets now here - https://www.unparsedconf.com/

    Hosted on Acast. See acast.com/privacy for more information.

    • 1h 2 min
    The AI Platform Reimagined, with Brandon Nott and Nick Orlando

    The AI Platform Reimagined, with Brandon Nott and Nick Orlando

    Join us for a thought-provoking episode of VUX World, with Brandon Nott, CPO, Amelia, and Nick Orlando, Director of Product, Amelia. Amelia is an enterprise conversational AI platform at the forefront of integrating Generative AI (GenAI) within the AI ecosystem.
    We'll dive into how GenAI revolutionises dialog systems for transactional tasks, emphasising its role as a tool that, when combined with classical AI, unlocks unparalleled efficiency and creativity. We will cover the essentials of deploying conversational interfaces, the strategic balance between GenAI and classic platforms, and the nuanced decisions behind selecting the right mix of AI solutions based on context, risk, and operational requirements.


    Hosted on Acast. See acast.com/privacy for more information.

    • 1h 8 min

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