190 episodes
Get Out of Wrap - Contact Centre Chat Martin Teasdale
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- Business
There are 6,000 contact centres in the UK - this is the 1st podcast dedicated to the world of the contact centre.
Perhaps still an industry with a negative perception externally, the reality is very different & very positive.
This is a podcast all about best practice in Contact Centres &what vibrant, vital, diverse, exciting engagement places they really are.
I’ll be chatting to people who know their stuff and are doing great things.
This podcast is independent and a proud supporter of Naomi House/Jacksplace Childrens Hospice.
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#191 GOOW TV ft. Morris Pentel
Join me and everyone who watches Get out of Wrap TV on Linkedin (every Tuesday at 10am UK time) as we chat about contact centres.
In this episode we are joined by Morris Pentel who shares just what we can gain by understanding uncertainty, doubt and confusion in our customer contacts.
This is a new concept where I am taking the audio from the show and sharing here - please do let me know what you think
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#190 Sandra Thompson on Emotional Intelligence - Part 2
Part 2 - Sandra Thompson on Emotional Intelligence.
A great episode to see in 5 years of Get Out of Wrap and Sandra demonstrates her own EI by getting me a cake !
In this episode Sandra shares more great tips on deploying Emotional Intelligence in the workplace - a must listen - not just for leaders but for everyone.
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#189 Sandra Thompson on Emotional Intelligence pt.1
Sandra Thompson is an expert on Emotional Intelligence and Founder of Ei Evolution and is on a mission to equip leaders with this vital skill. Engaging, knowledgeable and fun this is a must listen 💜
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#188 - A Team Leader Day at SSCL
Join me and come and chat to four of the awesome Team Leads at SSCL at the end of a great Team Leader Day.
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#187 Chara-Lea Pidduck shares her inspiring story
Join me to listen to the inspiring career to date of Chara - 10 years at DDC has seen Chara take on roles in sales, customer service, Team Leader, Quality, Chat, Social media, Change & C.I, Client services & Chara shares the impact post-natal depression had on her in what is an inspiring episode.
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#186 - David Holmes author of Leading the Line comes on to chat about the book
David Holmes - Director at SSE and author of Leading the Line comes on to chat about the book.
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