Travel Market Life Ryan Haynes

In this episode we look into hotel technology and an IHTF review following the event in April, we look at
F&B profitabilityPremier Inn Ad banAI in hospitalityRPA technologyApproaching the tech stackFuture of hospitality technology  
We’re joined by our regular panellist Jon Sibery, Group Revenue Manager, Sarova as he shares the challenges of F&B profitability and his time at IHTF.

Tess Matisson, President and CEO of Zaplox shares er advice on approaching the tech stack and selecting the right systems
 
Simone Puorto, industry futurist, author and consultant gives us the future of technology for hotels.  
  
How to make hotel F&B profitable
HotStats data shows that while room revenue per available room are up by 17 percent in Europe compared to January 2020, F&B is at just 5 percent. UK hotels saw a 2.8 percentage point drop in gross operating profit margin between 2019 and 2023, and of that, 3.1 percentage points came directly from food and beverage profitability as margins fell from 30 percent to 22 percent.
 
Premier Inn ad banned for promoting rooms 'from only £35 a night' by advertising authority 
The Advertising Standards Authority said it was misleading to promote £35 rooms when only a small percentage of nights had such a low rate available. In the future, a higher percentage of rooms must be available at the advertised rate.
 
 
Listen to more episodes of the hospitality industry podcast Travel Market Life and subscribe for the latest news at http://travelmarket.life/


Follow us on LinkedIn for more thought-provoking content: https://www.linkedin.com/company/travel-market-life/

Do you have a story to share about technology, digitalisation or culture changes within the hospitality and travel industry? We'd love to hear what your company is doing and the impact it is having. Please contact us through http://travelmarket.life/

Travel Market Life hosted live discussions featuring insights from hoteliers and technology experts on innovative approaches to hotel management, revenue optimisation, and the significance of digitalisation and direct bookings:

Henrique Tiago de Castro, GM at Evolution Hospitality's Cascais-Estoril Hotel, shares pre-opening challenges for Lisbon's only lifestyle hotel.

James Lemon from Stripe dives into decision-making nuances between global brands and smaller groups in tech investments.

Charlotte Newton teases IHTF Singapore's arrival, targeting APAC markets and potential expansion to the Middle East.

Alberto Plaza of IDeaS Revenue Solutions emphasises the power of data-driven decision-making in hotel revenue management.

Raimund Notz of Preferred Hotels & Resorts highlights tech adoption's role in enhancing guest experiences and revenue optimisation.

Carsten Wernet, CEO at SIHOT Group, discusses cloud and SaaS systems' pivotal role in modern hospitality.

Markus Mueller of GauVendi explores leveraging emotions and dynamic pricing in the booking process.

Piergiorgio Schirru from Blastness stresses revenue management and direct bookings' importance.

Gérald Lampaert of VERTU Hotels shares project management insights for tech adoption and expansion goals.

Christoph Peppers from H-Hotels.com delves into the significance of affiliate marketing in driving direct bookings.

Jon Siberry, Group Revenue Manager at Sarova, unveils AI's rising prominence and the concept of 'digital workers' in hotels.

Matthew Prosser of Agilysys discusses the value of IHTF for suppliers in understanding industry challenges.
Listen to more episodes of the hospitality industry podcast Travel Market Life and subscribe for the latest news at http://travelmarket.life/


Follow us on LinkedIn for more thought-provoking content: https://www.linkedin.com/company/travel-market-life/

Do you have a story to share about technology, digitalisation or culture changes within the hospitality and travel industry? We'd love to hear what your company is doing and the impact it is having. Please contact us through http://travelmarket.life/

In this episode, we deep dive into drip-pricing the practice when a headline price is initially shown to travellers when they are browsing online, where additional elements of the price being added or ‘dripped’ as they move through the checkout process.


Richard Collie, Managing Associate for TLT LLP a consumer law expert at award-winning law firm with particular specialism in the leisure industry, including advising on consumer regulatory matters looking at investigations brought by the Competition and Markets Authority.

We look at
What is drip-pricingExamples of how it is used in travel and hospitality industryWhy drip-pricing is an issue for consumers and businessesWhat the UK government is planning to doThe risks for businesses if this policy comes in
For further reading check out:
The UK government has made it clear that it wants to stamp out the most harmful forms of ‘drip pricing’. On 24 January 2024 it announced that it would bring forward new legislation banning hidden fees. The policy justification behind the new rules are as follows:
Drip pricing undermines price transparency and make it difficult for consumers to make informed purchasing decisions based on the price of a product or service andIt also limits price competition because businesses often compete on misleading headline prices rather than the price which consumers must pay in practice.https://www.bbc.co.uk/news/business-68075851
https://news.sky.com/story/drip-pricing-three-psychological-reasons-we-fall-for-the-technique-and-how-to-resist-the-it-12959042
https://www.thesun.co.uk/travel/25491349/hotel-costs-drip-pricing-extra-fees-charges-holiday/#:~:text=HOTELS%20have%20been%20accused%20of,the%20overall%20price%20actually%20is.
https://www.morningadvertiser.co.uk/Article/2024/01/25/Hospitality-sector-welcomes-legislation-to-ban-drip-pricing
https://travelweekly.co.uk/news/air/government-confirms-plans-to-tackle-drip-pricing


Note that DBT also commissioned a detailed report estimating the prevalence and impact of online drip pricing in certain sectors – including hospitality and travel.
Listen to more episodes of the hospitality industry podcast Travel Market Life and subscribe for the latest news at http://travelmarket.life/


Follow us on LinkedIn for more thought-provoking content: https://www.linkedin.com/company/travel-market-life/

Do you have a story to share about technology, digitalisation or culture changes within the hospitality and travel industry? We'd love to hear what your company is doing and the impact it is having. Please contact us through http://travelmarket.life/

For the Travel Monthly Review Show - April 2024 edition -  with our expert panel featuring Will Plummer (CEO, Trust My Group), Claire Steiner (UK Director, Global Travel and Tourism Partnership), and James Clarke (General Manager, Travelzoo UK),
 In this episode we’ll tackle:
Latest industry developments: Spain’s traveller numbers, Dynamic pricing and loyalty schemesA look into Travel Payments and how this is adapting for consumers and businesses, we have a special mini-panel with Maggie Bazemore, Knowledge Management Director | Mr & Mrs Smith James Lemon, GTM | Global Industry Lead - Travel & Leisure - StripePeter Gerstle, Business Solutions Director, Head of Travel Loyalty, CollinsonREFERENCES
Spain to tackle decrease in UK visitor durations
Dynamic (Surge/Demand) Pricing Is Coming for Everything in Travel
AVIS BUDGET GROUP REVAMPS ITS LOYALTY INITIATIVE
Expedia Group launches single loyalty programme but Hotels.com customers will earn less 
Listen to more episodes of the hospitality industry podcast Travel Market Life and subscribe for the latest news at http://travelmarket.life/


Follow us on LinkedIn for more thought-provoking content: https://www.linkedin.com/company/travel-market-life/

Do you have a story to share about technology, digitalisation or culture changes within the hospitality and travel industry? We'd love to hear what your company is doing and the impact it is having. Please contact us through http://travelmarket.life/

In this episode of Hoteliers' Voice season 4, we speak with Mustafa Gokcen, Head of Information Technology, Cheval Collection - an award-winning hospitality group with 13 luxury all-apartment locations in London, Edinburgh and Dubai.

Mustafa has worked in the hospitality industry since 2012 following a move from the IT industry where he had spent the first 10 years of his career. He has worked with brands including Hilton, Starwood, and Marriott before joining Cheval Collection in 2023.  
 In this episode, he explains the moment he realised that hospitality is more than rooms and services and the impact this has had on his perception of the role of technology and strategic development. He shares his progression from IT to hospitality IT and how he approach leadership and recruitment.  
Through our conversation we learn;
What is misunderstood about technology in the accommodation marketHow the mindset and culture in hospitality needs to change/adaptHis area of focus and investment in techManaging to improve IT resources and find the best talentWhat makes a good tech vendor partner

Mustafa will be speaking at the IHTF 2024 which Travel Market Life is a media partner 
 
 
Listen to more episodes of the hospitality industry podcast Travel Market Life and subscribe for the latest news at http://travelmarket.life/


Follow us on LinkedIn for more thought-provoking content: https://www.linkedin.com/company/travel-market-life/

Do you have a story to share about technology, digitalisation or culture changes within the hospitality and travel industry? We'd love to hear what your company is doing and the impact it is having. Please contact us through http://travelmarket.life/

In this episode of Hoteliers' Voice, we are honoured to be joined by Marriott International's  Director of Employer Branding - Central Europe to discuss the initiatives that are engaging and attracting staff. 
 
Florian Hepp started his career at Marriott before developing his career at Westin Hotels, and Sofitel Luxury Hotels & Resorts, back at Marriott he utilised his sales and marketing training in HR and employer branding.

Florian will speak about Attracting talent, managing staff shortages and the role of technology at 21st IHTF in Barcelona, but here we look at the operational aspect:
Roles most challenging to recruit forSharing best practice between teamsWhat people expect from work and employers todayWhy showcasing company culture and values is importantWhat sort of stories really resonate with people?
For the survey Florian refers to - please see this resource
https://www.presseportal.de/pm/56177/5429436



 
 
 




Listen to more episodes of the hospitality industry podcast Travel Market Life and subscribe for the latest news at http://travelmarket.life/


Follow us on LinkedIn for more thought-provoking content: https://www.linkedin.com/company/travel-market-life/

Do you have a story to share about technology, digitalisation or culture changes within the hospitality and travel industry? We'd love to hear what your company is doing and the impact it is having. Please contact us through http://travelmarket.life/