38. Part 1: Human Connections, Innovation, and Evolving Practices with Joey Coleman The Business of Doing Business with Dwayne Kerrigan

In this episode, host Dwayne engages Joey Coleman, a distinguished business consultant and author, to delve into the dynamics of human behavior, evolving entrepreneurship, and effective leadership. They discuss the critical role of personal well-being for leaders, along with practical methods for enhancing customer and employee experiences. The episode sheds light on the ongoing transformations in the global workforce, urging businesses to embrace flexibility and sustainability. It emphasizes innovation and the necessity of informed self-education, particularly in AI, and criticizes the spread of misinformation. The conversation also explores sustainable work practices and the importance of setting clear expectations for fostering meaningful contributions over mere productivity.
https://joeycoleman.com/
The Speaker, Teacher, and Advisor
For almost twenty years, Joey has helped organizations retain their best customers and employees - turning them into raving fans via his entertaining and actionable keynotes, workshops, and consulting projects. He has a long history of energizing and motivating audiences to enhance their customers’ experiences and employees' experiences. He is an award-winning speaker (yes – they do have speaking contests) at both national and international conferences – competing against New York Times bestselling authors, business leaders, and internet sensations/celebrities. He is the author of the #2 Wall Street Journal bestseller, Never Lose a Customer Again and the recently released Never Lose an Employee Again.
Time Stamps:
00:00 Introduction to the Business of Doing Business
00:49 Catching Up with Joey Coleman
02:21 The Importance of Marrying Up
04:51 Joey Coleman's Career Journey
05:47 Transition from Law to Business
11:23 Building a Customer Experience Brand
18:59 The Entrepreneur's Journey
25:52 The Value of Sleep and Health
32:02 Outsourcing and Delegation
40:28 The Changing Landscape of Work
48:02 Global Demographic Shifts
48:32 Africa's Untapped Potential
49:23 Rethinking Business Strategies
51:58 Defining Success Across Generations
52:44 The Reality of Modern Living
56:04 Leadership and Employee Engagement
01:07:02 The Role of AI in the Future of Work
01:22:22 Sustainable Work Practices
01:31:18 Final Thoughts and Reflections
Key Takeaways:
Here are some key takeaways:
Understanding Human Behaviour: The success of various roles and businesses often hinges on understanding human behavior—why people do things and how to influence their actions.Entrepreneurship and Adaptability: Transitioning from stable careers to entrepreneurship requires identifying translatable skills and being adaptable to new roles and industries.Importance of Sleep: Continuous work with minimal sleep is unsustainable and affects not only productivity but also health. Prioritizing sleep improves efficiency and cognitive function.Delegation and Outsourcing: Outsourcing tasks (like travel arrangements) frees up mental space and allows more focus on critical aspects of the business.Sustainability in Business: Business practices should consider sustainability not just in products but also in the well-being of employees, including reasonable working hours and mental health.Global and Demographic Changes: Businesses need to adapt to demographic shifts and the global marketplace, including leveraging technology and considering new markets like Africa.Training and Empowerment: Employees should be trained to be...