40分
Agile Leadership Story of Susan Ngula Once Upon A Leader In Africa
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- 自己啓発
Welcome to the Once Upon A Leader In Africa Podcast, where we invite you to immerse yourself in the remarkable leadership story of Susan Ngula, an agile leader whose evolution from the traditional banking into the Fintech space have left an indelible mark on both these industries and beyond.
Join us as we explore Susan Ngula's leadership journey, uncovering the challenges and triumphs that have defined her path. Susan's story is a testament to resilience, adaptability, and the power of empathetic leadership in Africa. From her early days taking on a supervisory role during a banker’s strike to her current position as COO of a leading FinTech company and a board member of a sporting club, Susan's experiences offer valuable leadership and personal growth lessons.
Susan's journey is one of overcoming obstacles and seizing opportunities. As a young leader, she quickly learned the importance of agility and flexibility in facing unexpected challenges. Her story illustrates how she navigated conflicts by clearly defining expectations and deliverables and removing age as a defining factor in her leadership approach.
Through candid reflections, Susan shares her evolution from a management trainee to a CEO, highlighting the expansion of her scope from customer experience to operations. She emphasizes the strategic importance of operations in ensuring customer satisfaction and achieving institutional goals. Her insights into transitioning from traditional banking to FinTech underscore the importance of customer choice and flexibility in the modern banking landscape.
In a heartfelt recount of her involvement with the International Coaching Federation, Susan discusses her roles as Secretary, President-Elect, and President, showcasing her dedication to coaching and leadership development. She reflects on the lessons learned from a matrix manager in South Africa, whose admission of "I do not know" was liberating, inspiring Susan to embrace a coaching approach in her leadership style.
Throughout this episode, Susan emphasizes the significance of understanding and motivating individuals and the necessity of trust and clear communication, particularly in remote work environments. Her leadership philosophy centers on influencing, inspiring, and providing an enabling environment for success, and her commitment to self-leadership and situational leadership is evident in every aspect of her journey.
Susan's story is more than a recount of professional achievements; it's a narrative of emotional growth, shared struggles, and triumphant moments that resonate deeply. As you listen, you'll feel connected to the heartbeats of Susan's experiences, gaining insights that can inspire and uplift your leadership journey.
Tune in to hear Susan share her wisdom on balancing leadership roles with personal responsibilities, debunking leadership myths, and offering valuable principles and best practices for effective leadership. Let this episode be a beacon, inviting you to embark on your journey of enlightenment and empowerment inspired by the extraordinary leadership story of Susan Ngula.
Welcome to the Once Upon A Leader In Africa Podcast, where we invite you to immerse yourself in the remarkable leadership story of Susan Ngula, an agile leader whose evolution from the traditional banking into the Fintech space have left an indelible mark on both these industries and beyond.
Join us as we explore Susan Ngula's leadership journey, uncovering the challenges and triumphs that have defined her path. Susan's story is a testament to resilience, adaptability, and the power of empathetic leadership in Africa. From her early days taking on a supervisory role during a banker’s strike to her current position as COO of a leading FinTech company and a board member of a sporting club, Susan's experiences offer valuable leadership and personal growth lessons.
Susan's journey is one of overcoming obstacles and seizing opportunities. As a young leader, she quickly learned the importance of agility and flexibility in facing unexpected challenges. Her story illustrates how she navigated conflicts by clearly defining expectations and deliverables and removing age as a defining factor in her leadership approach.
Through candid reflections, Susan shares her evolution from a management trainee to a CEO, highlighting the expansion of her scope from customer experience to operations. She emphasizes the strategic importance of operations in ensuring customer satisfaction and achieving institutional goals. Her insights into transitioning from traditional banking to FinTech underscore the importance of customer choice and flexibility in the modern banking landscape.
In a heartfelt recount of her involvement with the International Coaching Federation, Susan discusses her roles as Secretary, President-Elect, and President, showcasing her dedication to coaching and leadership development. She reflects on the lessons learned from a matrix manager in South Africa, whose admission of "I do not know" was liberating, inspiring Susan to embrace a coaching approach in her leadership style.
Throughout this episode, Susan emphasizes the significance of understanding and motivating individuals and the necessity of trust and clear communication, particularly in remote work environments. Her leadership philosophy centers on influencing, inspiring, and providing an enabling environment for success, and her commitment to self-leadership and situational leadership is evident in every aspect of her journey.
Susan's story is more than a recount of professional achievements; it's a narrative of emotional growth, shared struggles, and triumphant moments that resonate deeply. As you listen, you'll feel connected to the heartbeats of Susan's experiences, gaining insights that can inspire and uplift your leadership journey.
Tune in to hear Susan share her wisdom on balancing leadership roles with personal responsibilities, debunking leadership myths, and offering valuable principles and best practices for effective leadership. Let this episode be a beacon, inviting you to embark on your journey of enlightenment and empowerment inspired by the extraordinary leadership story of Susan Ngula.
40分