BAI Banking Strategies BAI

COVID-19 has made many small businesses realize that they can benefit from more banking services than just basic checking and savings.

Norm DeLuca, general manager for banking solutions at Bottomline Technologies, joins us to talk about the unmet needs of small- and mid-sized businesses, and how banks filling those needs can both profit and protect their relationships from fintechs and other nonbanks.

We’re all counting on COVID vaccines creating a brighter 2021, and that includes the banking industry.

On this week’s podcast, prominent bank analyst Tom Brown, CEO at Second Curve Capital, says he sees a weak beginning for banks giving way to a strong second half as the economy picks up momentum.

The big spending of the holiday season is over and now it’s time to pay the bills. Some of those bills will be taken care of using bank bill-pay services.

Our guest on the first BAI Banking Strategies podcast of 2021 is Dan Holt, CEO at BillGO. He’s here to talk about the current state of bank bill pay, and to offer his thoughts on how and why it should get a makeover.

We’re just a couple of weeks from flipping the calendar to 2021, so naturally many are wondering what the new year may bring — though perhaps with a little more eagerness than usual after the many challenges of 2020.

Karl Dahlgren, managing director for research at BAI, discusses a number of trends heading into the new year, including shifts in consumer trust, the prioritization of diversity, equity and inclusion efforts, and the most important financial services needs by generation.

Banks and credit unions have invested heavily to enhance the customer experience on customer-facing channels to keep pace with fintechs and other competitors. Less thought and spending have been focused on middle- and back-office operations.

Tammi Shapiro, global head of product for financial services at ServiceNow, makes the economic and efficiency case for implementing an end-to-end digital solution.

Financial institutions have experience dealing with recessions that hammer businesses and elevate default risk among borrowers. But 2020 offers a new wrinkle — an instant collapse in economic activity due to a deadly pandemic.

On this podcast, Laurent Birade and James Partridge, both experts in credit risk analysis at Moody’s Analytics, discuss the challenges of extreme tail events and how going through COVID-19 may help improve future risk modeling.