Experiences Per Mile HARMAN International

Jeffrey Hannah, Chief Comercial Officer of SBD Automotive and Co-Director of the Experiences Per Mile Advisory Council, is your host to today’s episode and he is accompanied by Anthony Landamia who is the  Product Management Executive at Xperi.
Anthony has an outstanding track record of delivering new experiences to automotive customers who deployment of leading connected vehicle technologies. With over 35 years of automotive and mobile product management experience across leading automotor suppliers such as Subaru, Mercedes Benz, and BMW, Anthony is a leading expert in matching consumers’ wants and needs with disruptive solutions which can deliver unique experiences to both drivers and passengers.
Today, Jeffrey and Anthony describe new ways that the automotive ecosystem is personalizing the experience for the digital cabin.
 
Key Takeaways: 
[2:08] What does Experiences Per Mile mean to Anthony? Why did Xperi join the EPM movement?
[3:18] Anthony summarizes the wide range of technology Xpery provides automakers to enable them to provide their consumers with the leading in-vehicle mobility experience.
[4:34] Xpery Inc recently became an independent public company, what does it mean for Xpery’s overall strategy and partners?
[5:21] Anthony talks about use cases and how they are enabling a personalized in-vehicle experience, especially about the benefits of in-cabin sensing.
[7:33]  What is the difference between HD Radio and DTS Autostage in terms of personalization and overall experience?
[9:10] Xperi has been mixing together several technologies and brands for a better holistic experience, how do these additions complement one another in the digital cabin? 
[10:23] Anthony talks about how the digital cabin is now extended beyond the driver experience to the passengers.
[11:40] What are some of the opportunities for the companion smartphone app in digital keys to play a role in establishing personalization even before the driver gets behind the wheel?  
[12:53] Where does the Xperi team see the role of personalization and connected experiences in the years ahead? 
[14:54] Why is it so important to collectively measure the consumers' experiences for mobility for the first time?
 
Sponsors
Brought to you by HARMAN
 
Mentioned in this episode:
Experiences Per Mile
HARMAN Connected Automotor



Tweetables:
In Cabin Experiences are the new battlefield for customer loyalty #harman #technology #incabinexperience
 
The mission is to transform the in-cabin experience into a sense of refuge outside of work or home, a place to relax and escape stress. #harman #technology #incabinexperience
 
Consumers expect their digital life to extend to every facet of the in-vehicle experience. #harman #technology #incabinexperience

In this episode, host Karen Piurkowski welcomes Chris Jo, Head of Ecosystem Business & Global Partnerships for the HARMAN Ignite Store at HARMAN International. During the discussion, Chris provides insights on in-vehicle app stores and the opportunities that exist for Android app developers, automakers, and consumers too.
 
Key Takeaways:
[1:42]: Chris provides background on his career
[3:30]: Why consumers in major markets have expressed interest in navigation apps and functions that would enable a faster trip
[4:25]: Why consumers in the United States are less interested in parking discovery and payment apps than consumers in China and Europe
[5:18]: The importance of studying consumer behavior as you are building out in-vehicle platforms
[5:57]: Reasons why an OEM may opt for an embedded vehicle app store
[7:20]: High level overview of the HARMAN Ignite Store
[8:13]: Chris explains why the HARMAN Ignite Store Developers Portal is unique
[8:56]: Chris shares which types of applications are in the HARMAN Ignite Store Developers Portal
[10:12]: Why OEMs should choose the HARMAN Ignite Store
[11:17]: Why Android app developers should be interested in the HARMAN Ignite Store Developers Portal
[12:45]: What’s on the horizon for in-vehicle app stores
Sponsors
Brought to you by HARMAN
 
Mentioned in this episode:
HARMAN Ignite Store Developers Portal
 

In this episode, host Karen Piurkowski welcomes Paul Hohos, Vice President of Automotive Sales and Managing Director for Americas at TomTom. During the discussion, Paul describes how personalization is being added to vehicle navigation to improve user experience, and much more.
 
Key Takeaways:
[1:42]: Paul explains what Experiences Per Mile means to him
[2:30]: Why TomTom became involved in the EPM movement
[2:58]: Why TomTom is focused on creating positive in-vehicle experiences for customers
[3:34]: Consumer perception of embedded in-vehicle navigation
[6:27]: How navigation has changed recently and how TomTom has contributed to this change
[7:26]: What it will take for consumers to leave phone navigation behind
[8:40]: What can be done with vehicle navigation to reduce barriers to entry for electric vehicles (EVs)
[11:05]: Other ways TomTom is improving the in-vehicle experience for drivers
[12:09]: Opportunities to partner with other organizations to deliver more differentiated services for consumers
[13:58]: Paul’s vision for the future of vehicle navigation
Sponsors
Brought to you by HARMAN
 
Mentioned in this episode:
EPM Advisory Council
 
Tweetable:
 
"Our vision of a cleaner, safer, congestion-free world drives our products and our actions on a day-to-day basis. We think the end result will be a positive experience for consumers." -Paul Hohos, TomTom #ExperiencesPerMile
As cars become more connected, embedded navigation solutions are transitioning to a hybrid model, where you're first online and then fall back on embedded when you lose connection. #ExperiencesPerMile #navigation
Historical data collected by TomTom can be shared with automakers and used to reduce range anxiety for EV owners. #EVEPM #ExperiencesPerMile #experience #EV #electricvehicles

In this episode, guest host Jeffrey Hannah, Chief Commercial Officer at SBD Automotive, welcomes Manish Mehrotra, Executive Director of Digital Business Planning & Connected Operations for Hyundai Motor North America (HMNA). Their discussion centers on the in-vehicle experience for electric vehicles (EVs) and how connectivity is driving change. 
 
Key Takeaways:
[1:48]: Manish describes his role at HMNA
[2:35]: Manish tells Jeff about key initiatives he is working on
[4:44]: Manish explains what Experiences Per Mile means to him
[7:15]: How the in-vehicle experience differs for EV versus traditional ICE vehicles 
[10:36]: How connectivity can help break the barrier to EV adoption
[14:05]: What should be standardized with connectivity and what should be differentiated between automakers
[16:53]: Information about the IONIQ 5, Hyundai’s new all-electric SUV
[20:25]: Manish’s vision for the future of in-vehicle experience for EVs
[24:31]: Different types of partnerships Manish expects to see in the industry moving forward
 
Sponsors
Brought to you by HARMAN
 
Mentioned in this episode:
EPM Advisory Council
 
Tweetable:
 
“We are committed to the future of mobility with smart, clean, connected, and innovative technologies and integrated solutions designed to be sustainable from the ground up.” -Manish Mehrotra, Hyundai Motor North America 
EPM is the future and it'll judge how each OEM differentiates the experience inside and outside the car. #EVEPM #ExperiencesPerMile #experience #EV #electricvehicles
The OEMs that recognize that the customer experience and convenience is paramount will eventually differentiate themselves. #ExperiencesPerMile #experience #EV #electricvehicles
Accessible education is important for first-time EV owners to fully understand the experiences their vehicle can deliver. #ExperiencesPerMile #experience #EV #electricvehicles

In this episode, host Karen Piurkowski welcomes May Russell, Emerging Technologies Executive at Ford Motor Company. May also serves as CIO of Ford Commercial Solutions for fleet telematics and data services and is the Global Head of Vehicle Health and Security Services. Here, May explains how Ford is using connectivity to improve the in-vehicle experience for commercial customers.
 
Key Takeaways:
[1:45]: May explains what Experiences Per Mile means to her
[3:39]: Why Ford decided to join the EPM Advisory Council
[4:29]: Ford’s investment in improving the in-vehicle experience for its customers
[5:19]: How the in-vehicle experience differs for commercial customers versus retail customers
[6:42]: How automakers can ensure they are catering to the preferences of the driver as well as the fleet manager
[9:00]: Commercial driving use cases and how experiences differ
[10:33]: How Ford is ensuring the commercial customer isn't being forgotten
[11:37]: May predicts collaboration within the mobility space
[12:35]: May’s vision for the future of in-vehicle experiences for commercial vehicles
 
Sponsors
Brought to you by HARMAN
 
Mentioned in this episode:
EPM Advisory Council
 
Tweetables:
“For us, Experiences Per Mile is the in-vehicle and away-from-vehicle experience that really enables our customer's lifestyle.” -May Russell, Ford #EVEPM #ExperiencesPerMile #experience #fleet #telematics
A vehicle does not just take you from point A to point B. Not only is it an essential service, but it also enables a lifestyle AND is a core part of millions of businesses globally. #EVEPM #ExperiencesPerMile #experience #fleet #telematics
"All customers are of equal importance, but we have to recognize their unique needs and their unique journeys that really facilitate and make their lives and businesses better.” -May Russell, Ford #EVEPM #ExperiencesPerMile #experience #fleet #telematics

In this episode, host Karen Piurkowski welcomes Marcin Biedron, OTA Product Manager at HARMAN. With more than 15 years of experience in software engineering and management, Marcin is part of the product management team behind the industry-leading HARMAN OTA solution, a convenient and secure way to update vehicle software. Marcin explains the new WP.29 regulation stemming from the United Nations Economic Commission for Europe (UNECE) and how the regulation is changing the way automakers work.
 
Key Takeaways:
[1:25] Marcin explains what WP.29 is
[3:06] Why the WP.29 regulation was created
[4:40] The geographies impacted by WP.29
[5:05] How the regulation is affecting automakers
[6:10] Consequences of noncompliance
[6:57] How automakers can ensure compliance
[7:37] Timing for when WP.29 goes into effect
[8:23] How WP.29 impacts drivers
[9:27] Products and services HARMAN offer to support WP.29
[10:45] How WP.29 is going to change the automotive industry in the future
 
Sponsors
Brought to you by HARMAN
 
Mentioned in this episode:
HARMAN OTA
 
Tweetables:
“WP.29 allows the market to introduce innovative vehicle technologies, while continuously improving global vehicle safety.” -Marcin Biedron, HARMAN. #HARMANConnectsMe #EPM #podcast #automotive #regulations
WP.29 will be applied in over 50 countries, affecting major automotive manufacturing hubs and markets such as the US, Germany, Japan, France, UK, Italy, and more. Hear more about this new regulation on the EPM podcast. #HARMANConnectsMe #EPM #podcast #automotive #manufacturing
Automakers must gain a deep understanding of the gaps between current and new regulatory requirements for risk identification and management processes. Hear more in the new episode of Experiences Per Mile. #HARMANConnectsMe #EPM #podcast #automotive #manufacturing #regulations