Innovating Customer Communication in the Financial Sector - w/ Andrew Stevens (Quadient‪)‬ CX Insider - Customer experience leaders sharing insights and ideas for customer service success

Andrew Stevens is the principal for banking and financial services for Quadient, an international company specialising in business process automation & customer experience management. In this episode, we discuss the major problems in customer education within the financial sector & the reasons this could create failure demand. We also discuss consumer duty & regulations that banks must comply with. Will these regulations harm innovations? We also ask the question: Do you understand how your finance works? Connect with Andrew - https://www.linkedin.com/in/andrew-n-stevens/ Become a CX Insider - https://www.linkedin.com/company/cx-insider/ 
 
Check out our website - https://cxinsider.com/ 
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