46分
Using the Principles of Minimalism to Create Better User Support, with Dr. Hans van der Meij Instrktiv's Insane Instructions Show
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User support often does not effectively satisfy the propensities of the user. That’s what John Carroll and his colleagues at IBM observed around 1982 and how the minimalist approach to technical documentation began. Minimalism in technical communication is a use and user-centered approach to create better user support. .
In this podcast, I am interviewing Dr. Hans van der Meij, who has been researching the principles of minimalism for almost 30 years. Hans explains the four principles and how they help to reduce training time while increasing learning.
Listen to the interview below and make sure to subscribe to the INSTRKTIV’S INSANE INSTRUCTIONS SHOW on your favourite podcasting platform. You can find the free transcript of this episode on my website as well.
If you have a topic or question you’d like me to cover, send me an email here.
User support often does not effectively satisfy the propensities of the user. That’s what John Carroll and his colleagues at IBM observed around 1982 and how the minimalist approach to technical documentation began. Minimalism in technical communication is a use and user-centered approach to create better user support. .
In this podcast, I am interviewing Dr. Hans van der Meij, who has been researching the principles of minimalism for almost 30 years. Hans explains the four principles and how they help to reduce training time while increasing learning.
Listen to the interview below and make sure to subscribe to the INSTRKTIV’S INSANE INSTRUCTIONS SHOW on your favourite podcasting platform. You can find the free transcript of this episode on my website as well.
If you have a topic or question you’d like me to cover, send me an email here.
46分