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54 min
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Episode 37 - Sara Girdler Karen Isn't Always Right
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- Business
Sara is a General Manager of a Gap just outside Chicago. Sara and I had a great conversation during this episode. We talk about the flight or fight response many folks have when a situation escalates, the importance of being empowered by a company to solve problems and one that really stood out to me: reducing the amount of friction points a customer encounters
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Support this podcast: https://podcasters.spotify.com/pod/show/chris-frey/support
Sara is a General Manager of a Gap just outside Chicago. Sara and I had a great conversation during this episode. We talk about the flight or fight response many folks have when a situation escalates, the importance of being empowered by a company to solve problems and one that really stood out to me: reducing the amount of friction points a customer encounters
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Support this podcast: https://podcasters.spotify.com/pod/show/chris-frey/support
54 min