4 min

TAC Talk Shorts Ep 15 - Complaints and what to do about them TAC Talks

    • Government

Nobody likes complaints and for many RTOs, receiving a complaint from a learner or other stakeholder may be confronting. However responding to complaints can be a useful and important process. 
This short 4 minute podcast provides information around Standard 6 of the Standards for RTOs on complaints and how they can provide an understanding of an RTOs clients’ expectations and experiences. 
More information on this topic is available in the:
TAC Fact Sheet: RTO Complaints and Appeals
Transcript available here: https://www.wa.gov.au/media/42894
Published 15 November 2023

Nobody likes complaints and for many RTOs, receiving a complaint from a learner or other stakeholder may be confronting. However responding to complaints can be a useful and important process. 
This short 4 minute podcast provides information around Standard 6 of the Standards for RTOs on complaints and how they can provide an understanding of an RTOs clients’ expectations and experiences. 
More information on this topic is available in the:
TAC Fact Sheet: RTO Complaints and Appeals
Transcript available here: https://www.wa.gov.au/media/42894
Published 15 November 2023

4 min

Top Podcasts In Government

Future Hindsight
Future Hindsight
Экономика на слух
РЭШ
Простая экономика
Простая экономика
HARDtalk
BBC World Service
Democracy in Question?
Albert Hirschman Centre on Democracy
The Real Story
BBC World Service