020 A good members club has a great CRM The Stanza

Subscribe to The Stanza, a newsletter at the intersection of investing, hospitality, & fashion.



Today's guest is Jordan Gilman, founder of Peoplevine. This episode is for all the hospitality operators who subscribe to The Stanza. Peoplevine is the hospitality CRM used by San Vicente Bungalows, Zero Bond, ZZ's, Casa Cipriani, Faena, and many more brands you already know and love. I've partnered with Peoplevine over the last 3 months and I wanted to have Jordan on the podcast to chat about his experience pitching to luxury hospitality brands, why their CRM is loved by the best operators, and how a great CRM is needed to deliver a consistently great guest experience.


Thank you to the team at Peoplevine for being early supporters of The Stanza newsletter and podcast.



Episode highlights:


Pitching to high end hospitality clients
Building a network of luxury hospitality operators
Expanding into the UK market
How Peoplevine designed its CRM based on their personal guest experience
Executing an effective loyalty program
Views on private dining clubs such as ZZ's
Jordan's thoughts on the future of members clubs



Read about how your favorite clubs use Peoplevine: https://www.peoplevine.com/clients



Follow The Stanza on IG / TikTok: @thestanzamedia