Real Time with MK Podcast MattsenKumar

This episode of Real Time with MK podcast features Mike Mattsen, CEO & Aarati Kumar, COO at MattsenKumar.

Topic: Business Process Outsourcing During COVID19

Discussion Points


Top lessons from the year 2020
Best practices at MK that helped traverse the pandemic remote work situation
Top challenges faced while deploying a remote workforce handling global clients
India’s advantages over the Philippines as a BPO Hub
And more.

For more exciting episodes, subscribe to Real Time with MK Podcast at https://anchor.fm/mattsenkumar

For all your Business Process Outsourcing queries, please visit www.mattsenkumar.com

This episode of Real Time with MK podcast features Rudraksh Singh Parmar, VP - Business Process Outsourcing at MattsenKumar.

Topic: All About Digital Contact Centers  

Discussion Points  


Key drivers for the digital transformation of contact centers today
Common benefits of deploying a digital contact center for organizations
Key considerations to be kept in mind before investing in a digital contact center for organizations
Key recommendations for deploying self-service without increasing your customer efforts
And more.

For more exciting episodes, subscribe to Real Time with MK Podcast at https://anchor.fm/mattsenkumar

For all your Business Process Outsourcing queries, please visit www.mattsenkumar.com

This episode of Real Time with MK podcast features Megha Mehra, VP - Client Services at MattsenKumar.

Topic: Client Management Strategies for COVID19  

Discussion Points


Major Shifts in Client Management Now
Role of Empathy in Client Communications
Top Challenges in Client Management During COVID19
The Right Way to Gather Customer Feedback
Top Customer Communication Best Practices
And more.

For more exciting videos, subscribe to Real Time with MK Podcast at https://anchor.fm/mattsenkumar

For all your Business Process Outsourcing queries, please visit www.mattsenkumar.com

Episode 9 of Real Time with MK featuring Vivek Anand, SVP - Enterprise  

Topic: E-commerce Benchmarking ( A secret weapon of growth for E-commerce companies)  

Discussion Points


Major Challenges faced by E-commerce Organizations
What is E-commerce Benchmarking?
Top Challenges addressed by E-commerce Benchmarking
Product Discovery - How benchmarking can help improve the same?
Catalog Performance - How benchmarking can help improve the same?
And more.

For more exciting videos, subscribe to Real Time with MK Podcast at https://anchor.fm/mattsenkumar

For all your Business Process Outsourcing queries, please visit www.mattsenkumar.com

This episode of Real Time with MK podcast features Gaurav Rai, SVP - Innovation & Strategy at MattsenKumar

Topic: Automation Strategies For Delivering An Exceptional Customer Experience

Discussion Points


Latest technology and automation interventions in CX
Industries that are the biggest adopters of automation in CX
Automation for Customer Communications
Baby steps for organizations to kickstart their CX Automation
And more. 

For more exciting videos, subscribe to Real Time with MK Podcast at https://anchor.fm/mattsenkumar

For all your Business Process Outsourcing queries, please visit www.mattsenkumar.com

This episode of Real Time with MK podcast features Rahul Sharma, VP - Information Technology, MattsenKumar  

Topic: Cybersecurity Precautions for Organizations During COVID19   

Discussion Points


Primary reasons behind the spike in cyber attacks during COVID19 
Common types of cyber threats now
Best practices for organizations to ensure a resilient IT environment
How to prepare a cybersecurity incident response plan?
BCP/DR - How to put together an effective one in place
And more.    

For more exciting videos, subscribe to Real Time with MK Podcast at https://anchor.fm/mattsenkumar

For all your cybersecurity needs, please visit www.mkcyberservices.com    

For all your Business Process Outsourcing queries, please visit www.mattsenkumar.com