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Cherryleaf Ltd.'s podcast on becoming a better technical and business communicator. More info: https://www.cherryleaf.com

The Cherryleaf Podcast - Cherryleaf

    • 과학 기술

Cherryleaf Ltd.'s podcast on becoming a better technical and business communicator. More info: https://www.cherryleaf.com

    92. Newly released applications from Microsoft and Adobe that could help you be a better communicator

    92. Newly released applications from Microsoft and Adobe that could help you be a better communicator

    We look at some newly released applications from Microsoft and Adobe that could help you be a better communicator:
    Microsoft Fluid
    https://www.youtube.com/watch?v=cy1Tyr93Sw4
    Microsoft Editor
    https://www.microsoft.com/en-gb/microsoft-365/microsoft-editor
    https://techcommunity.microsoft.com/t5/microsoft-365-blog/introducing-microsoft-editor-bring-out-your-best-writer-wherever/ba-p/1247931
    Microsoft Lists
    https://youtu.be/plshQSoe_OY
    Adobe RoboHelp Summer Release 2020
    https://blogs.adobe.com/techcomm/2020/07/robohelp-summer-release-2020.html
    More information:
    Cherryleaf - for technical communication that keeps customers.
    Cherryleaf newsletter
    To contact Cherryleaf: info@cherryleaf.com

    • 24분
    91. BLM, inclusivity and techcomm

    91. BLM, inclusivity and techcomm

    Black Lives Matter (BLM), inclusivity and technical communicators: What can/should technical communicators do within and without their jobs?
     
    BLM means recognising black people have historically suffered from prejudice and injustices, and that they still do today. 
     
    We look at:
     

    BLM and techcomm outputs

    Encouraging Black Asian Minority Ethnic (BAME) people to become technical communicators

    Technical communicators using their skills in the wider community to support BLM

     
    Links:
    Twitter thread: https://twitter.com/ellispratt/status/1274966367159095296
    https://developers.google.com/style/inclusive-documentation
    https://docs.microsoft.com/en-us/style-guide/bias-free-communication
    https://www.notion.so/9560a2fdb9364c1aa9e1ede6e6e84225?v=097d37e5e18d452b81af5712df427a56
    https://docs.splunk.com/Documentation/StyleGuide/current/StyleGuide/Domains
    https://github.com/thm/uinames/blob/master/uinames.com/api/names.json
    https://www.bbc.co.uk/news/technology-53050955
    https://www.cnet.com/news/master-and-slave-tech-terms-face-scrutiny-amid-anti-racism-efforts/
    https://www.ucl.ac.uk/lbs
    https://www.youtube.com/watch?v=w-zTssredxA&feature=youtu.be
     
    Image Robert Gale via Unsplash

    More information
    Cherryleaf - for technical communication that keeps customers.
    Cherryleaf newsletter
    To contact Cherryleaf: info@cherryleaf.com

    • 26분
    90. Mike Hamilton on using Flare to manage content for chatbots, the UI, Help and Knowledge Bases all from a single source

    90. Mike Hamilton on using Flare to manage content for chatbots, the UI, Help and Knowledge Bases all from a single source

    We caught up with Mike Hamilton, VP of Product Evangelism at MadCap Flare.
    We talked about:
    How is Covid-19/lockdown affecting you and MadCap?
    Managing chatbots, UI text, Help and KB articles from a single source
    What's new in Central 2020
    What's new in Flare 2020?
    Are the new features a sign of future developments?
    ----
    More information
    Cherryleaf - for technical communication that keeps customers.
    Cherryleaf newsletter
    To contact Cherryleaf: info@cherryleaf.com

    • 40분
    89. The end of corporate classroom training?

    89. The end of corporate classroom training?

    With the Covid-19 lockdown, corporate classroom training has had to stop.
    But will it come back?
    In this episode, we look at:
    Do we need classroom training?
    How Google is converting its technical writing for developers classroom course to an online format
    How we are approaching the conversion of our classroom courses
    What others advised on LinkedIn 
    -----
    More information
    Cherryleaf - for technical communication that keeps customers.
    Cherryleaf newsletter
    To contact Cherryleaf: info@cherryleaf.com
     
    Unsplash image: You X Ventures

    • 26분
    88. Will Myddelton on moving from an oral to a written culture

    88. Will Myddelton on moving from an oral to a written culture

    In this episode, we talk to Will Myddelton, Product lead at Local Welcome, about moving from an oral to a written culture within an organisation.
    "An oral culture has huge advantages in that it’s fluid, easy to pick up, and doesn’t require a lot of attention to processes. 
    But it has a big disadvantage which is that knowledge is stored inside people’s memories, or embodied in the things that are made in specific contexts.
    This creates problems when someone goes on holiday, and even worse when someone leaves.
    It means people often spend time reinventing or duplicating things that have been invented before.
    Stepping back, it often means there is no single view of the system that the company is operating, (which is why so many design consultancies start with trying to map the systems that a company operates).
    Finally, lots of organisations are trying to automate business processes, but how can you automate a process that isn’t documented (which is why there are so many business analysts who try and retro-document the processes that exist and are in operation)."
    Links:
    Conway's Law: latency versus throughput by Mark Seemann
    Will Myddelton on Twitter
    Local Welcome
    Notion
    Pioneers, settlers, town planners

    • 33분
    87. Interview with CJ Walker about the technical writing scene in France

    87. Interview with CJ Walker about the technical writing scene in France

    In this episode, we talk to CJ Walker, of Firehead, about the technical writing scene in France.
    Firehead: www.firehead.net
    -----
    More information
    Cherryleaf - for technical communication that keeps customers.
    Cherryleaf newsletter
    To contact Cherryleaf: info@cherryleaf.com

    • 32분

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