Tate Talks - The MSP Podcast Chris Tate - MSP Strategist, JumpCloud

Welcome to Tate Talks


In this week's Tate Talks we chatted to aspiring weather woman and MSP finance expert Heather Alford. We started off the conversation by talking for, some might say, far too long about socks before learning more about her career and how her company helps MSPs.

Books we discussed

Price Package Profit by Nigel Moore

All my friends are super heroes -  Andrew Kaufman

About Heather

Heather is the founder of Counting Creators, Virtual Finance Department to MSPs. She passionately believes that if you can see your numbers, you can clearly direct the profitable path of your business. Her 20+ years industry experience & professional FMAAT accreditation demonstrates her capability to support MSPs transition to a place of knowledge-based decision making. Blindly running your business will lead to either accidental success or more likely crashing and burning.

 

Heather is an advocate for personal growth, Neurodiversity & people with an unhealthy sock fetish. While she is a true Scot, she doesn't like the cold & doesn't eat haggis.

 
Connect with Heather on LinkedIn ⁠⁠⁠⁠⁠⁠here⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ and check out the Counting Creators website ⁠⁠⁠⁠⁠here⁠⁠⁠⁠⁠

Music - https://www.purple-planet.com

Welcome to Tate Talks

During this Tate Talks podcast I had a chat with international rugby player, James Bergl.
Our paths have crossed many times over the years so it was really good to catch up, learn a bit more about James and what he's currently working on.It was also great to chat about our mutual friend, Pat McKay.
We chatted about his career from N-Able. Autotask. Datto and Pax8.

As he's in Australia we naturally chatted about barbecue and how MSPs can get distracted by things such as AI and the risks around it.

Podcasts Mentioned
Have a guess - ⁠The Diary Of A CEO with Steven Bartlett | No.1 Podcast⁠

About James
Experienced Channel Sales Leader with a demonstrated history of working in the information technology industry, but specifically in the MSP & Reseller Channel across EMEA & APAC. Skilled in Leadership, Go-to-market, New Business Sales, Sales Coaching & Building Teams , Start-ups

Connect with James on LinkedIn ⁠⁠⁠⁠⁠⁠here⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ and check out the Bluebird website ⁠⁠⁠⁠⁠here⁠⁠⁠⁠⁠

Music - https://www.purple-planet.com

Welcome to Season Seven of Tate Talks

In this episode I chatted to Gregg Lalle of ConnectWise

About Gregg

MSP leader with over 14 years in the space – entrepreneurial spirit with a history of starting and growing businesses from incubation.   Former SVP of International Sales for ConnectWise and now SVP and GM of IT Nation.



Connect with Gregg on LinkedIn ⁠⁠⁠⁠⁠⁠here⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ and check out the ConnectWise website ⁠⁠⁠⁠⁠here⁠⁠⁠⁠⁠



Music - https://www.purple-planet.com

Welcome to Season Seven of Tate Talks



We kick off with an excellent chat with Mostyn Thomas, Senior Director of Security, EMEA at Pax8



We covered a lot of topics including the barking dog in Hound dog, big wallets of CDs and the 3 Cybers.



Podcasts Mentioned

Tate Talks (Obviously)

TubbTalk Podcast - Tubblog: The Hub for MSPs

The Business of Tech – MSP Radio: The Voice of the Solution Provider

High Performance (thehighperformancepodcast.com)

IT Experts Podcast with Ian Luckett (libsyn.com)

and my arch nemesis when it comes to the podcast charts The Diary Of A CEO with Steven Bartlett | No.1 Podcast



Books

The Extra Mile - Kevin Sinfield

Limitless - Jim Kwik

The Tipping Point - Malcolm Gladwell

Rebel Ideas - Matthew Syed

Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect - Will Guidara



and it wouldn't be a Tate Talks without...

Atomic Habits - James Clear



About Mostyn

Mostyn Thomas is a cybersecurity expert and Senior Director of Security at Pax8 EMEA, where he leads security operations and delivers impactful cybersecurity training for partners. With over two decades of experience leading a MSP, Mostyn's expertise enhances partner security, mitigates risks, and fosters growth. His commitment to cybersecurity education has a profound impact within the tech community. As a qualified Cyber Essentials assessor, he holds security qualifications from CompTIA, the British Computer Society, and the National Cyber Security Centre.



Connect with Mostyn on LinkedIn ⁠⁠⁠⁠⁠here⁠⁠⁠⁠⁠⁠⁠⁠⁠ and check out the Pax8 website ⁠⁠⁠⁠here⁠⁠⁠⁠





Music - https://www.purple-planet.com

During this talk with Theresia we learned about her journey to Tavanca in Canada via her homeland of Germany and Australia. We spoke about her new puppy and I instigated the twice yearly conversation about Daylight Savings Time.



Hope you enjoy it!



About Theresia

Theresia Joseph can’t stand to see people struggle at the hands of failing technology. Before she founded TAVANCA, a Vancouver-based managed services provider, Theresia was a medical assistant at a practice outside of Berlin, Germany. She witnessed how gaps in technology support affected the workflow of hospital staff and the livelihood of the patients they were committed to helping. Patients depend on technology. EKGs, heart monitors and other devices track vital data and translate it into beneficial measurements that impact patients' quality of life, even providing life-saving results. But while working in the medical practice, Theresia noticed that several computers needed updates, new software, or vital backups. “I wanted to make sure all the updates were running smoothly and there were no security issues. It breaks my heart to see people wait on care if technology doesn’t work,” says Theresia. 

Being the go-to IT technician on her medical team was not part of her job description, but for her, it was as natural a process as taking care of her patients.

Theresia’s Top Areas of Expertise

• Cyber Crime and IT Security

• Security Awareness Training

• Microsoft 365

• Google Workspace and Google Platform

• AWS

• VoIP

• Disaster Recovery

• macOS, Windows, Linux

Theresia has helped dozens of businesses across British Columbia protect against attacks before they happen with her unique proprietary process for working with clients. She’s worked with clients in countries around the world and is a highly sought-after speaker. She has more than 10 years of experience in information technology and has earned a degree from FOM University of Applied Sciences for Economics and Management, Frankfurt, Germany.



Connect with Theresia on LinkedIn ⁠⁠⁠⁠here⁠⁠⁠⁠ and check out the Tavanca website ⁠⁠⁠here⁠⁠⁠





Music - https://www.purple-planet.com

It was great to catch up with Paul Lloyd to discuss his career and get some great tips for MSPs.



About Paul

Paul Lloyd is a leading expert in the field of IT Managed Service Provider (MSP) industry. I set up my own consultancy, Sellerly, in 2011 and I work with MSPs / VARs who are looking to grow their UK and European business. Offering the “Sales Manager as a Service” concept I work with existing teams to boost performance or set the foundations for sales team from scratch.

Where businesses are unsure of how to grow, I increase customer focus and introduce new propositions. I have helped organisations go from decline to average growth of over 30% per year. I have over 25 years' experience managing people and delivering well-thought-out, effective sales strategies, which include the latest methodologies and social media marketing techniques.



Connect with Paul on LinkedIn ⁠⁠⁠here⁠⁠⁠ and check out the Sellerly website ⁠⁠here⁠⁠





Music - https://www.purple-planet.com