NOW of Work Mercer

Could AI be like the Olympics? 🌐

Similarly, AI has various disciplines, lots of winners, even more losers, international collaboration, and strict governance. Success is measured by multiple metrics and there is no single finish line. Or is it a zero sum game? You either win or lose, game over.

While some aspects are still unfolding, we can already identify clear winners in this tech race. Companies like Apple, NVIDIA, and Microsoft are medalists to be sure. However, what happens when Apple doesn’t need their OpenAI band-aid, er, partnership, any more? Where does Alphabet Inc. net out in all this? What happens to applications, platforms, point solutions, and market places? What does all of this have to do with HRTechnology and your experience architecture?

HR, the latest AI developments have EVERYTHING to do with your experience architecture. When Sam Altman called this a "printing press moment" before Congress last year, he meant the opportunity of technology to become a significant change agent in tipping the trajectory of things. We're already seeing proof in the world of work.

Jason Averbook and Jess Von Bank go over all the latest AI developments, share high-value use cases for Human Resources and the workforce beyond the obvious and they provide demonstrations of some of the best innovation we've seen.

Meet David Gloss, Head of Team Effectiveness at AIIR Consulting!

As most of us may know, burnout has become more prevalent than ever before. And the solution isn't to avoid it, but rather it's about finding ways to mitigate its impact since it's something that everyone will experience. Teams, whether they are intact or cross-functional, play a vital role in shaping a company's culture and productivity levels. This has always been true, but as the pace of change continues to accelerate, the ability of teams to establish connections, build trust, and adopt healthy ways of working becomes an even stronger indicator of employee health and performance.

David Gloss, Head of AIIR Consulting's Team Effectiveness Practice, leads a dynamic group that is dedicated to helping clients assess, measure, and enhance team performance across enterprise systems. Whether clients choose to tap into the expertise of AIIR's exceptional Consultants & Coaches or opt to license their Enterprise Team Effectiveness (ETE) system for internal use, they can rest assured that they have a reliable and trusted partner by their side. 

Dave's 15-year career as a business leader, has been driven by successfully scaling venture-backed tech companies and creative agencies. He's gained invaluable insights into what it takes to both succeed and come back from failure in rapidly changing industries and markets. He leverages the psychology of high performance to empower clients with the knowledge and strategies needed to overcome challenges such as difficult acquisitions, managing big personalities, revitalizing frozen teams, and breaking free from stagnant growth.

Meet Will Sealy, Co-Founder & CEO, and Daniel Macklin, President of Summer!

Summer is a certified B Corporation combining innovative technology and policy expertise to serve student loan borrowers across the country. Built by borrowers, for borrowers, Summer provides an end-to-end workplace student loan solution that is proven to reduce employee turnover and guaranteed to save employees thousands by simplifying student loans for everyone.

Summer partners with employers to deliver a tailored benefit that empowers employees to save for education, better manage their student loans, find forgiveness options, and lower monthly payments.  Summer has helped over 148,000 borrowers save an average of $333 per month on their student loan payments and save over $45,000 over the course of repayment. In addition, Summer recently announced $1.15B in total projected savings for members.

Their company has made huge progress since its founding, and continues to make great strides amid a complex and critical landscape.

They covered:


The scale of student loan debt and college costs crisis. It's not just a “student problem,” but rather one that impacts adults of all ages, and 80% of families in America
The impact employers can have in the immediate term to help employees’ overall financial wellness by introducing student loan and college cost planning solutions
The massive potential for employers to boost talent attraction and retention by addressing this critical concern for their workforce

John Land, a Partner at Mercer, is an experienced HR & Workforce Transformation and Global Rewards & Recognition Practice Leader/Consultant with a demonstrated history of building and leading transformative HR functions; including program/process/organization design, technology enablement, upskilling, and performance improvement. He is skilled in mergers and acquisitions (due diligence through integration/standup), HR digital transformation, and building highly effective teams. John is passionate about leveraging technology to drive employee and organization innovation and improve customer outcomes by creating people-centric experiences.

David Landman, an HR executive with 20+ years of experience driving business performance by enabling people to be their best selves at work. David is passionate about supporting the visionary founders, investors and innovators who are redefining what it means to thrive in the workplace and he is a prominent leader in the HR executive, startup and venture capital community. 

Based on John Land's client experience as a Total Rewards practice leader at Mercer, coupled with David Landman's role running Talent programs at Goldman Sachs and now advising startups on their value and position in the evolving landscape of people and work, what is our current thinking about TALENT and ORGANIZATIONAL strategy? How do we think about keeping people (important) and keeping them happy (big difference)? 

Michael Kannisto runs a think tank called MindemicLab, which utilizes scenario planning, wargame simulation, and predictive modeling to help organizations develop strategies that will be effective across multiple possible futures.

Michael began his career as a research chemist, but quickly realized that while molecules always act predictably and consistently, people rarely do. He has spent much of his career in corporate Human Resources exploring the uncertainty that comes along with having humans in the workplace. Large, successful, well-funded organizations frequently experience failure when purchasing technology or implementing new policies. This is mainly the result of unanticipated changes that occur along the way. Michael started MindemicLab as a resource to help others “rehearse” alternative futures, and thus increase their likelihood of success.

Prior/ongoing work in this area includes deep dives into The Future of Work, The Future of Early Career Recruiting and The Future of Disability.


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Virtual HR Technology Conference

Dr. Amy Dufrane, SPHR, CAE, is the CEO of HRCI, and the founder of HRCI’s sister organization, the HR Standards Institute (HRSI). Amy has spent her career helping businesses maximize their human capital and HR professionals maximize their careers. As HRCI’s top steward, she leads an organization dedicated to assisting more than 500,000 business-leader members around the world who want to enhance their HR and expertise through learning and certification. Amy oversees HRCI’s work to establish international HR standards in partnership with ISO, the American National Standards Institute (ANSI), and the global community. She is a member of the Wall Street Journal CEO Council, the Economic Club of Washington, DC, and CEO Update’s CEO Roundtable. Through these organizations, she connects regularly with CEOs, CHROs, and other leaders, giving her firsthand knowledge of the workplace changes happening in industries everywhere. Prior to joining HRCI, Amy held CHRO and executive HR leadership roles at organizations in a variety of industries, where she faced issues similar to those confronting the HR professionals she partners with today. She chairs the board for the Columbia Lighthouse for the Blind, is a director of the Institute for Credentialing Excellence, and serves on the advisory board of Certree and Southern New Hampshire University.