158 episodes

Sandy Pardue of Classic Practice Resources & Michael Arias of The Dental Marketer discuss issues facing the dental practice owner of today. This is the podcast where you will want a pen and paper to take notes on every single procedure, system, step by step process, and lessons Sandy shares that she has accumulated in 40 years.

Enjoy the fun, laid-back vibe as things get real.


Sandy is an energetic lecturer and consultant in the area of dental practice management. She is Director of Consulting with Classic Practice Resources and has over 40 years of “hands-on” experience.

Dental Drills Bits Sandy Pardue & Michael Arias

    • Business

Sandy Pardue of Classic Practice Resources & Michael Arias of The Dental Marketer discuss issues facing the dental practice owner of today. This is the podcast where you will want a pen and paper to take notes on every single procedure, system, step by step process, and lessons Sandy shares that she has accumulated in 40 years.

Enjoy the fun, laid-back vibe as things get real.


Sandy is an energetic lecturer and consultant in the area of dental practice management. She is Director of Consulting with Classic Practice Resources and has over 40 years of “hands-on” experience.

    Are You Doing "Performance Reviews" the Right Way?

    Are You Doing "Performance Reviews" the Right Way?

    What really makes or breaks a well-functioning team? Buzzing with insights and real-world advice, we lay bare an indispensable component of business success – Regular one-on-one meetings. Dive into this episode with Sandy and Michael as they unfold the multiple layers of importance these interactions hold. From honing effective communication, fostering deeper relationships, to inciting recognition and personal growth among employees, the effectiveness of these conversations shapes the dynamics of your business.

    We delve into the significance of timely issue resolution, personalized training initiatives, and making room for these indispensable meetings. Discover how the simple act of note-taking and regular, thoughtful interactions, pave the way for a more harmonic and productive work environment. You’ll want to take notes as we dissect the critical role one-on-one sessions play in cultivating a positive practice culture and perpetuating employee satisfaction.

    What You'll Learn in This Episode:
    Why one-on-one meetings are crucial and how they can build stronger relationships Importance of addressing issues promptly The impact of regular interactions on the productivity How personalized training can enhance employee satisfaction Ways to effectively schedule and conduct one-on-one meetings.
    Be sure to tune into this eye-opening episode to equip yourself with the indispensable tool that a successful business runs on. Remember, one-on-one meetings could be the missing piece in your business' success story!

    Sponsors:
    Elevate Patient Care with Automation: Are you looking for dental software that puts your patients first? From online scheduling to online forms, patient communication, and office coordination – Yapi simplifies every step of the patient experience. Find out more here, and be sure to mention Dental Drill Bits for a special offer! https://yapiapp.com/

    Mentions and Links:

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    Dental Gumbo Group Events:
    Front Desk Pro Seminar April 19th, 2024 Brands/Products:
    Apple Watch People:
    Dr. Westerman

    • 19 min
    The Best Patient Communication Strategy: Boosting Your Membership Plans

    The Best Patient Communication Strategy: Boosting Your Membership Plans

    Ever questioned how to ace the management of in-house membership plans? This episode delves deeper into this vast topic with Janelle and Bari from Plan Forward, who walk us through tackling challenges and implementing successful solutions. They recount the journey of Plan Forward, a concept born out of the desire to improve customer service and streamline management of membership plans. The conversation embodies an in-depth analysis of the importance of tailoring plans for various practices, ultimately aiding in patient retention and practice growth.

    Janelle and Bari underline the vitality of personalized communication with patients, translating into increased customer service satisfaction rates. They additionally stress the significance of understanding practice demographics, which is instrumental for devising effective plans. The discussions reflect their innovative solutions and substantial industry knowledge, ensuring practitioners can manage in-house membership plans effortlessly and efficiently.

    What You'll Learn in This Episode:
    The inception and objectives of Plan Forward The importance of tailored membership plans for different practices How personalized communication affects patient retention and practice growth The significance of analyzing practice demographics in effective plan implementation How to manage in-house membership plans effectively and efficiently
    Plug in your headphones and join us on this informative journey through membership plan management!
    Sponsors:
    Don’t just look ahead. Plan Forward. Discover the dental membership plan partner that empowers your entire office. Created by a team in your shoes. Find out more here, and be sure to mention Dental Drill Bits for a special offer! https://www.planforward.io/
     
    Mentions and Links:

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    Dental Gumbo Group

    • 25 min
    Screen Time in the Workplace

    Screen Time in the Workplace

    Are we becoming slaves to our screens even at the workplace? In this engaging episode, Michael and Sandy delve into the impact of screen time at the workplace, particularly assessing the effect of devices like Apple watches, Fitbits, and cell phones. Taking a hard look at the addictive demands of these technologies, they explore how their constant use can compromise individual productivity and professional etiquette.

    They zoom into the healthcare field, using dental practices as a case study. Here, Sandy exposes the reality of enforcing phone policies in an environment where personal rights, patient care, and legal considerations such as HIPAA compliance dance a precarious dance. As they shed light on instances of phone misuse, a critical need for clear and enforceable guidelines comes to light. The episode serves up insights on striking the right balance, creating an environment where technology empowers workers without becoming a distraction or liability.

    What You'll Learn in This Episode:
    Exploring the addictive nature of digital devices in the workplace How to set clear and enforceable device usage guidelines in a professional setting Analyzing the challenges and potential liability arising from device misuse in healthcare settings Understanding the fine line between enforcing rules and respecting personal property rights The importance of effective communication in setting device usage boundaries
    Don't miss out on this insightful discussion! Hit the play button and learn how to control technology, not letting it control you or your team!


    Sponsors:
    Elevate Patient Care with Automation: Are you looking for dental software that puts your patients first? From online scheduling to online forms, patient communication, and office coordination – Yapi simplifies every step of the patient experience. Find out more here, and be sure to mention Dental Drill Bits for a special offer! https://yapiapp.com/
     
    Mentions and Links:

    Community/Groups:











    Dental Gumbo Group Brands/Products:
    Garmin watch Apple watch Target Fitbit Samsung

    • 17 min
    Mealtime Matters: Navigating Lunch Meetings and Compensation

    Mealtime Matters: Navigating Lunch Meetings and Compensation

    Have you ever wondered how to properly compensate your team, especially during training sessions and lunch meetings? This enlightening episode explores just that. Michael and Sandy navigate the often-overlooked aspects of employee payment, emphasizing the importance of understanding labor regulations and treating staff equitably. Learn from the friendly banter as they share personal insights – both from an employer's perspective and from a viewpoint of ethical responsibility.

    Discover how setting clear terms during hiring can result in beneficial outcomes for both parties involved. The duo also brings to light situations where employers are obliged to cover training expenses and underlines the necessity for transparent communication surrounding matters of monetary compensation for additional training.

    What You'll Learn in This Episode:
    The importance of compliance with labor regulations Strategies for negotiating lower rates for different tasks Setting clear terms during the hiring process Obligation of employers to cover training expenses The importance of transparent communication regarding compensation
    Don't miss this must-listen episode that unravels the nuances of staff compensation and inspires with valuable insights and real-world examples.
    Sponsors:
    Elevate Patient Care with Automation: Are you looking for dental software that puts your patients first? From online scheduling to online forms, patient communication, and office coordination – Yapi simplifies every step of the patient experience. Find out more here, and be sure to mention Dental Drill Bits for a special offer! https://yapiapp.com/

    Mentions and Links:

    Community/Groups:











    Dental Gumbo Group Events:
    Front Desk Pro Seminar April 19th, 2024 Brands/Products:
    Oral-B Chick-fil-A CBS The Ritz-Carlton Services:
    Cedr HR Solutions Organizations:
    U.S. Department of Labor

    • 18 min
    Cutting Through the Noise: Real SEO Strategies for Your Practice

    Cutting Through the Noise: Real SEO Strategies for Your Practice

    Is your dental practice is not showing up in search results the way you want? This episode of Dental Drill Bits dives deep into the world of Search Engine Optimization (SEO) and its impact on your practice's online visibility. In conversation with our expert guest, Ali from Docsites, we address the importance of local SEO and elucidate how optimizing your web presence can organically elevate your position on search engine results pages.

    Ali covers common misconceptions about SEO and illuminates the potency of a coherent content strategy, mobile optimization, and the effective use of keywords in reeling in prospective patients. We shed light on common pitfalls to look out for, as well as the importance of persevering in your SEO initiatives. Above all, we warn against the fixation on rankings - reminding listeners that it's the consistent quality of your SEO work, not quick fixes or hacks, that truly matters in the long run.

    What You'll Learn in This Episode:
    The role and relevance of SEO in improving your dental practice's online visibility Insights into local SEO and how to optimize your website to rank higher organically Unmasking common SEO misconceptions The importance of content strategy and mobile optimization in SEO Effective use of keywords to attract and captivate potential patients Tips to avoid common SEO mistakes The significance of perseverance in your SEO initiatives The need to prioritize consistent, quality SEO work over quick fixes or obsession over rankings
    Ready to elevate your dental practice? Tune into this episode of Dental Drill Bits for a comprehensive dive into SEO that could transform your online presence.

    Sponsors:

    Do you need a new website or marketing agency? Check out what Docsites can do for you: https://www.docsites.com/landing-pages/ddb/

    Mentions and Links:

    Community/Groups:
    Dental Gumbo Group Brands/Products:
    Zoom Teeth Whitening
    Kör Teeth Whitening Invisalign
    iTero
    WordPress
    Squarespace Zocdoc
    Yelp

    • 33 min
    How Can We Achieve a Stress-Free Schedule in Our Practice?

    How Can We Achieve a Stress-Free Schedule in Our Practice?

    How can you take control over your schedule and make sure it's not running YOU? This episode peels back the layers to reveal the make-or-break role a scheduler plays in any thriving dental practice. Sandy passionately articulates how setting precise production goals and having a clear understanding of individual procedure timings can make all the difference. Michael and Sandy navigate the conversation to highlight the immense value of seamless team communication and overall organization in keeping a well-maintained, high-functioning schedule. Their shared experiences unfold in a treasure trove of tips and tricks to evade common scheduling pitfalls – inaccurate procedure timings or the blow of missed appointments. By the time this episode ends, you will find yourself contemplating your existing scheduling processes and getting excited about the prospect of changes that could revolutionize your dental practice.


    What You'll Learn in This Episode:
    The ins and outs of effective scheduling in a dental practice The role of setting production goals and understanding procedure timings Strategies to avoid common scheduling inefficiencies The importance of good communication and organization in maintaining a streamlined schedule Ways to empower your team to take on proactive measures like patient follow-ups and pre-scheduling The potential impact of having a designated schedulers in your practice
    Don't let your practice run out of time! Tune in to this episode to learn how to take control of your schedule and rise to new levels of productivity and patient satisfaction.
    Sponsors:

    For modern dental practices, membership plans are the way forward — but not just any plan will do. Look ahead with the platform that puts you in control, effortlessly. Mention Dental Drill Bits for 60 days FREE! https://www.planforward.io/

    Mentions and Links:


    Community/Groups:
    Dental Gumbo Group Events:
    Front Desk Pro Seminar April 19th, 2024 Brands/Products:
    Starbucks Tony Chachere's Seasoning Public Figures:
    Taylor Swift  
     

    • 30 min

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