11 min
On-Time Delivery Metrics – Measure to Promise or to Request Date? Lean 911
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- Management
Learn why measuring on-time delivery to REQUEST date is essential if a company truly believes in customer excellence. Mark DeLuzio dispels all of the excuses when companies refuse to measure OTD to request date.
Learn why measuring on-time delivery to REQUEST date is essential if a company truly believes in customer excellence. Mark DeLuzio dispels all of the excuses when companies refuse to measure OTD to request date.
11 min