5 episodes
Please Hold Service
-
- Technology
Founded in June 2015, Service is creating the future of customer service. We have a crazy idea-- we think that customer service should be a simple and painless process. We've all been in phone tree hell, shouting at an automated system that can't seem to understand any thing we have to say. We've got a better system. What if, instead, you could reach out and have someone else handle the issue for you? Through a combination of machine learning and human agents, we're working to create a total breeze of a customer service experience that's memorable for being empathetic and simple, not for the hold music that gets stuck in your head for days after you hang up the phone.
We believe in thinking outside of the box when it comes to customer service, and we're gathering expertise from across the industry to share insight on new and creative ways to implement amazing service. Check out our podcast, Please Hold, for tips, tricks, and lessons from leaders in the field of customer service. Got a question? An incredible idea for an episode? An awesome suggestion for someone in the field that you'd love to hear from? Reach out to us at feedback@getservice.com. We'd love to hear how we can help you grow the greatest customer experience out there.
-
Co-Founder and CEO of Joymode Joe Fernandez | Please Hold 32
This week Michael sits down with Joymode Co-Founder and CEO Joe Fernandez to talk his college experience at The U, creating the standard for social media influence score, and his newest business, Joymode, which provides experiences delivered to your door so you can enjoy something other than the TV (unless you get the VR experience)
Watch the full interview here - http://bit.ly/2qLM8PS -
Co-Founder and Chief Data Officer of Orionis Riccardo Sabatini | Please Hold 31
This week Michael sits down with Co-Founder and Chief Data Officer of Orionis Riccardo Sabatini. Orionis is trying to use precision medicine to eliminate the side effects of prescription drugs by tailoring their chemistry to your body. Check out this episode to learn how Riccardo mapped the human genome, the challenges of extending life to 300 years, and the future of prescription medicine.
Watch the full interview here - http://bit.ly/2pUpvIH - -
New York Times Best Selling Author Lewis Howes | Please Hold 30
This week for our 30th episode, Michael sits down with NY Times best selling author, motivational speaker, entrepreneur, and recent guest on the Ellen Show, Lewis Howes, to talk about how he went from sleeping on his sisters’ couch to how he plans on serving 100 million people. He is getting closer and closer everyday. He is an amazing guy and this is a great interview for anyone trying to “get off the couch”.
-
CEO of HackerOne Marten Mickos | Please Hold 29
Dream job for a hacker? Get paid to hack into companies. Listen to Michael’s chat with Marten Mickos, CEO of HackerOne. They talk about white hat hackers and Marten’s similarities to Robert Redford.
-
Founder and CEO of Daqri Brian Mullins | Please Hold 28
This week Michael sits down with DAQRI founder and CEO Brian Mullins to find out how wearing a smart helmet can make you work faster. DAQRI is changing the way people work by using augmented reality to guide them through extremely complex tasks. Check it out to learn more.