19 episodes
Prometheus LayerEight Prometheus LayerEight
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- Technology
Prometheus Consulting, Inc. introduces Layer Eight podcasts. Providing valuable information for IT technicians and executive management to efficiently deliver IT services to internal and external clients. Come along with Greg Sasso and Victor Cora Nazario as they relate stories to facilitate the sharing of their knowledge with the audience.
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EP19 - The Job Is Not Done Until
In this episode we Talk about the consequences of not filling in time and notes in tickets. Talk about management consequences like that you cannot staff correctly, cannot figure out where staff needs training, when asked if IT needs more staff we wouldn't know, don't know what is taking IT the most time to support, you have to fire someone because you can't show why we need them, etc.
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EP18 - What Is An MSP?
In this episode we answer the question "What is an MSP?" We help owners understand what to expect from an MSP. We got the question from a friend who truly wanted to know so we put it in the show.
Please visit us at https://soarcommunitynetwork.com/scntechnology to learn about our services. -
Ep17 - Fight for your Team Part I
Talking about being a good manager and getting resources for your team. Stepping away from that technical role is a good thing.
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Ep16 - Organizational knowledge is the organization's
Creating documentation is not only important to the organization but also to you.
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Ep15 - To outsource or not to outsource
When does it make sense to outsource and when it doesn't.
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Ep14 - May the Force Be With You
How being able to train your replacement not only helps the organization but also your career.