Revolutionizing Customer Experience with Punk Spirit with Adrian Swinscoe, an Aspirant Punk at Punk CX

In this episode of Practical AI: The Capacity for Good, Adrian Swinscoe, an Aspirant Punk at Punk CX, joins James Diel to share his insights on how you can tap into your inner punk spirit to revolutionize your approach to customer experience, as well as integrating empathy and AI in customer service.

Adrian is a seasoned professional with an extensive background in customer experience. With over twenty-five years of experience, he has successfully nurtured and expanded customer-focused businesses of various sizes. Adrian wears multiple hats, excelling as a customer experience advisor, a captivating speaker, an accomplished author, and a skilled workshop facilitator.

In addition to his impressive portfolio, Adrian is the charismatic host of Punk CX, a popular podcast that delves into the realms of customer service, experience, and engagement and explores the valuable perspective of employees. He is a prolific Forbes contributor, boasting a collection of well-received articles that showcase his in-depth knowledge and unique perspective on customer service.

Recognized for his dedication to elevating customer experiences, Adrian is a valued member of the European Customer Experience Organisation (ECXO). He aptly describes himself as an "agitator and advocate for better outcomes."


Episode Resources

• Adrian Swinscoe’s Website
• Adrian Swinscoe on LinkedIn
• Adrian Swinscoe on Twitter
• Adrian Swinscoe on Instagram
• Punk XL Book
• How to Wow Book
• Punk CX Book
• Punk CX Podcast

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Previous guests include: Shep Hyken, Chief Amazement Officer at Shepard Presentations, Annette Franz, Founder and CEO of CX Journey, Charles Schiele, Cloud Engineer at Google, Ian Golding, CEO and Founder of Customer Experience Consultancy, Dan Gingiss, Chief Experience Officer at The Experience Maker,Ayman Husain, Director of Customer Success, Data, AI, and Advanced Analytics at Microsoft

Check out our three most downloaded episodes:

• How to Stand Out in a Competitive Market: AI-Driven Customer Experience Strategies with Ian Golding, CEO and Founder of Customer Experience Consultancy
• The Potential of AI in the Quick-Service Restaurant Industry with Charles Schiele, Cloud Engineer at Google
• How AI Impacts and Scales Customer Success with Ayman Husain, Director of Customer Success, Data, AI, and Advanced Analytics at Microsoft

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