🎙️ Navigating Data, Customers and Service Excellence CVM Stories

In this episode, join us for an insightful conversation with Paulius Grygalis, an accomplished leader in the telecommunications industry. With a sharp focus on data analytics, customer base management, and customer service, Paulius shares his expertise in navigating these interconnected domains. Discover how Tele2 Lithuania leverages data-driven insights to enhance customer value and satisfaction. From the integration of AI-driven chatbots to the intricacies of team motivation, Paulius emphasizes the pivotal role of communication, transparency, and aligning business strategies with customer needs. Tune in to gain valuable leadership insights, industry perspectives, and a profound understanding of maintaining equilibrium in the dynamic world of telecommunications.