20 episodes

The Nielsen Norman Group (NNg) UX Podcast is a podcast on user experience research, design, strategy, and professions, hosted by Senior User Experience Specialist Therese Fessenden. Join us every month as she interviews industry experts, covering common questions, hot takes on pressing UX topics, and tips for building truly great user experiences. For free UX resources, references, and information on UX Certification opportunities, go to: www.nngroup.com

NN/g UX Podcast Nielsen Norman Group

    • Technology

The Nielsen Norman Group (NNg) UX Podcast is a podcast on user experience research, design, strategy, and professions, hosted by Senior User Experience Specialist Therese Fessenden. Join us every month as she interviews industry experts, covering common questions, hot takes on pressing UX topics, and tips for building truly great user experiences. For free UX resources, references, and information on UX Certification opportunities, go to: www.nngroup.com

    20. What Makes a "Good" UX Professional?

    20. What Makes a "Good" UX Professional?

    What does it take to be successful in the field of user experience? There isn't a single, clear-cut answer, but there are a number of different skills, traits, and perspectives that foster better workplace relationships and strengthen creative problem-solving. Anna Kaley and other fellow NN/g UX Specialists offer their insights on the commonalities that highly effective UX professionals seem to share, and how they can enable more human-centered outcomes.
    In this episode...

    Anna Kaley proposes "6 C's" list of characteristics that enable UX practitioners to succeed in the workplace.
    Maria Rosala shares some findings from our UX careers research, which prove have some timeless advice, despite frequent changes in the industry.
    Tanner Kohler highlights the importance of human-centered research versus feature-focused research in creating human-centered designs.
    Rachel Krause offers recommendations on how to evolve from being a designer in isolation into a designer with influence.
    Kim Salazar discusses the necessity to see ambiguity not as something to be feared, but as something to be explored.
    Finally, a featured clip from UX Certified community member, Katherine Joyce which celebrates habits and mindsets to which we all can aspire.

    • 33 min
    19. Designing a UX Career (feat. Sarah Doody, Founder of the Career Strategy Lab)

    19. Designing a UX Career (feat. Sarah Doody, Founder of the Career Strategy Lab)

    Have you thought about your career lately? Chances are, you have - given the buzz around the record high voluntary resignation rates during this “Great Resignation.” In this episode, Sarah Doody, UX Researcher, Experience Designer, and Founder of the Career Strategy Lab, shares her thoughts on how UX professionals can design their ideal careers, whether they’re in the market for a new role or not.

    Read more about Sarah Doody: 


    Website (sarahdoody.com)
    Twitter (@sarahdoody)
    LinkedIn (/in/sarahdoody)
    Instagram (@sarahdoodyux)

    NN/g Resources on UX Careers:


    Jakob Nielsen: How to Start A New Career in UX (2-min video)
    UX Careers (free 90-page report)
    Growing in your UX Career: A Study Guide (article)
    Portfolios for UX Researchers (article)

    Interested in working with us? Apply to this posting by April 4th

    • 47 min
    18. Presenting UX Work in a Compelling Way (feat. David Glazier, Senior Staff UX Designer at Illumina)

    18. Presenting UX Work in a Compelling Way (feat. David Glazier, Senior Staff UX Designer at Illumina)

    UX professionals often find themselves saddled with the burden of convincing others to value UX work. David Glazier, Sr. Staff UX Lead of Digital Experience at Illumina tells his story about how effective communication helped him get buy-in with stakeholders and key decision-makers.

    Read more about David Glazier on LinkedIn

    Courses & Talks mentioned in this episode:


    Storytelling to Present UX Work (live, full-day UX Certification course)
    VR & User Research (1-hour recorded talk by David Glazier)
    Presenting to Stakeholders (1-hour recorded talk, related

    More articles, videos, and upcoming training can be found at www.nngroup.com

    • 33 min
    17. User Research Trends: What's Changed and What Hasn't (feat. Erin May and JH Forster, hosts of Awkward Silences)

    17. User Research Trends: What's Changed and What Hasn't (feat. Erin May and JH Forster, hosts of Awkward Silences)

    There is no question that user research has changed over the last two years, but how significant are those changes? The answer is complex, but User Interviews' Erin May (VP Growth & Marketing) and JH Forster (VP Product) demystify these trends and share their observations and hopes for the years to come.

    Check out the Awkward Silences podcast by User Interviews

    Erin May: Twitter (@erinhmay), LinkedIn

    John-Henry (JH) Forster: Twitter (@jhforster), LinkedIn

    User Interviews: Twitter, LinkedIn, Facebook

    Related NN/g Articles & Videos:

    Recruiting and Screening Candidate for User Research Studies (article)

    Qualitative Research Study Guide (article)

    Quantitative Research Study Guide (article)

    Related 1-Hour Talks:

    Remote Research Trends (1-Hour Talk)

    How Inclusive Design Expands Business Value (1-Hour Talk)

    Upcoming Training Events:

    Virtual UX Conference January 8-21  (2 half-day format)

    Qualitative Research Series April 4-8 (5-day training event)

    User Interviews Links:

    The State of User Research 2021 Report

    User Research Field Guides

    Recruit 3 research participants for free on UserInterviews.com

    • 34 min
    16. What's up with DesignOps? (feat. Kate Kaplan, Insights Architect at NN/g)

    16. What's up with DesignOps? (feat. Kate Kaplan, Insights Architect at NN/g)

    As design teams mature in size and scope, the importance of intentionally designing and systematizing processes, approaches, and tools becomes increasingly difficult to ignore. Kate Kaplan shares insights from her research studying design teams and offers tips for those seeking to initiate and lead DesignOps efforts as a way to make design more impactful at their organizations.

    Learn more about Kate Kaplan on LinkedIn and nngroup.com

    NN/g Resources Mentioned:


    DesignOps 101 (free article) 
    DesignOps Maturity (free article)
    6 Levels of UX Maturity (free article) 
    UX Maturity Stage 3: Emergent (free article) 
    DesignOps: DesignOps: Scaling UX Design and User Research (UXC course)

    Other Links Mentioned:
    Rosenfeld Media’s DesignOps Summit: ​​https://rosenfeldmedia.com/designopssummit2021/

    A note on companies to follow, from Kate: "There are so many teams at different organizations publicly sharing and publishing their DesignOps journeys and experiments, and I think that willingness to share is amazing and points to the greater community being built around DesignOps. Some that come top of mind to follow are Salesforce, Cisco, IBM, AirBnB, Pinterest, Athena Health, Atlassian. Most of these companies have internal design blogs or medium channels where they share their approaches."

    • 30 min
    15. The Metaverse, Blockchain, and UX (feat. Geoff Robertson, Founder & UX Specialist at Chockablock)

    15. The Metaverse, Blockchain, and UX (feat. Geoff Robertson, Founder & UX Specialist at Chockablock)

    A two-part podcast episode discussing the implications of decentralized computing and mixed reality on the future of UX work.

    Geoff's Website: geoffrobertson.me

    1-Hour Talks discussed in the episode:


    Blockchain 101
    Blockchain & UX

    Related courses:


    Emerging Patterns in Interface Design (UX Certification eligible course)

    Upcoming online events:


    Intranet and Employee Experience Symposium: Nov 9-10
    Qualitative Research Series (5-Days): Nov 15-19

    • 59 min

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