Managing Dental Drama Consultant and Dentist Duo; Practice Problems

Most days for dental professionals feel overwhelming. How is it possible to get everything done? With constant interruptions and consistent “fires” to put out, the daily tasks of running a dental office often get pushed to the side. Then, they pile up. By the end of the week, the mound of things to complete feels insurmountable. Dentists and their team members leave the week feeling overwhelmed with what still needs to be finished. They then start the next week with the same overwhelmed feeli...

Peer-to-peer feedback is one of the most helpful forms of performance feedback, and yet it is so incredibly difficult to figure out HOW to incorporate peer feedback. Fret no more! This episode provides a detailed description of how to tackle this difficult task. Dr. Kuba shares the specific details of her most recent iteration of her “Engagement Scale” that she uses in her practice. Bethany also shares a version called “Team Love Letter”. Together, they describe the importance of always gathe...

No matter the specialty, treatment acceptance is the lifeblood of every practice. In a good number of practices, an excellent treatment coordinator is behind exemplary treatment acceptance. So, what is a good treatment coordinator (TC)? What makes them unique and better than other TCs? In this episode, Dr. Kuba and Bethany discuss the core qualities that make great TCs. As a foundational quality, treatment coordinators have an insatiable desire to close cases, which leads them to obsess over ...

Join Bethany as she discusses the growing popularity of membership plans. As the quality of dental insurance continues to degrade, membership or wellness plans have grown in popularity. Bethany describes the three most popular types of wellness plans, and she reminds listeners of the importance of keeping the plans profitable for the practice and yet simple for the patients and staff members. The goal with all membership plans is to support the patient in keeping with regular preventati...

It is, unfortunately, a frequent occurrence. Team members argue, disagree, and simply cannot seem to get along. At times, it is related to simple personality differences. Other times, it runs deeper and seems to impact daily interactions. In most situations, the arguments lead to a chronic feeling of bad blood on the team. The doctor is often unaware of the specifics, but can sense that something is off. There are times when the doctor is roped into the disagreement and must somehow mediate t...

In this episode, Dr. Kuba and Bethany talk about the various disappointments in continuing education courses and dental conferences. It is difficult to find a course or conference that meets everyone’s needs, and it is even harder to justify the cost involved in these classes. Often, practice owners will limit down the number of team members they invite simply because the results of the course often do not justify the cost. Implementation is another difficulty with CE courses. Even if the tea...