23 min
Maximizing the Impact ot CX Training with AI | Ep 64 CX QA Live! | The Agent-Centric Customer Experience Show
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- Business News
AI has a variety of use cases, and we know how helpful it can be when assisting customers, but what if we were able to take advantage of it before we even deployed it out onto the front lines? How can we best use the advantages that AI provides us when it comes to training? Well, we've got Sheri Kendall with us yet again for another deep-dive into how your new agents and AI can coexist, and make your service teams even more efficient and empathetic.
[2:25 - 4:19] As contact centers, we usually have a very limited learning and developing budget. AI, specifically ChatGPT, can help us in this space by improving and coming up with ideas for new ways to learn.
[9:12 - 10:02] When we are using tools that allow us to become more efficient in the interaction with customers, it leaves space for us to develop power skills. Our power skills are what set each company apart.
[14:19 - 15:20] People in learning and developing professions are excited to be allowed the space to define their skill set and get better. If you are not excited and you aren’t finding ways to integrate these new tools and technology into your practice, then you probably won’t be around in a year.
[17:08 - 18:27] An issue that comes with having new technologies that are moving so quickly is being able to budget for them. You could start by using some free tools to demonstrate their efficiency, and make a case for the spending. You don’t have to have the money now, but starting to integrate and seeing the importance of these technologies is a good starting point to getting the money.
As always, thanks for tuning in! To listen to a recording of this and other episodes, visit vistio.io/podcasts. And to join our show live each week, go to vistio.io/cxlive.
AI has a variety of use cases, and we know how helpful it can be when assisting customers, but what if we were able to take advantage of it before we even deployed it out onto the front lines? How can we best use the advantages that AI provides us when it comes to training? Well, we've got Sheri Kendall with us yet again for another deep-dive into how your new agents and AI can coexist, and make your service teams even more efficient and empathetic.
[2:25 - 4:19] As contact centers, we usually have a very limited learning and developing budget. AI, specifically ChatGPT, can help us in this space by improving and coming up with ideas for new ways to learn.
[9:12 - 10:02] When we are using tools that allow us to become more efficient in the interaction with customers, it leaves space for us to develop power skills. Our power skills are what set each company apart.
[14:19 - 15:20] People in learning and developing professions are excited to be allowed the space to define their skill set and get better. If you are not excited and you aren’t finding ways to integrate these new tools and technology into your practice, then you probably won’t be around in a year.
[17:08 - 18:27] An issue that comes with having new technologies that are moving so quickly is being able to budget for them. You could start by using some free tools to demonstrate their efficiency, and make a case for the spending. You don’t have to have the money now, but starting to integrate and seeing the importance of these technologies is a good starting point to getting the money.
As always, thanks for tuning in! To listen to a recording of this and other episodes, visit vistio.io/podcasts. And to join our show live each week, go to vistio.io/cxlive.
23 min